The Alana Surabaya

Hotel, 4-starJl. Ketintang Baru I No. 10 - 12, Surabaya, IndonesiaShow on map

You won’t be charged yet

8.3 · Very good158 reviews

Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Fabulous locationGuests rate the location 8.6 out of 10, at Jl. Ketintang Baru I No. 10 - 12.
Free parkingThe property states parking on site is free for guests.

Indulge in Luxury at The Alana Surabaya

Convenient Location: Situated just minutes away from popular attractions like Suroboyo Carnival Night Market and Al-Akbar Mosque, our hotel offers easy access to the best of Surabaya.

Relaxation and Comfort: Unwind in our indoor pool or treat yourself to a rejuvenating massage at our 24-hour front desk. Our air-conditioned rooms with modern amenities ensure a comfortable stay.

Culinary Delights: Enjoy a variety of cuisines at our three dining venues - from local delicacies at Orzya Coffee Shop to sweet treats at Cinnamon Cake Shop, we have something for every palate.

What this place offers

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Rooms

8.3

Very good

Rated 8.3 out of 10 by 158 guests who stayed here.

Cleanliness7.6
Service9.1
Location8.6
Rooms8.1
Amenities8.1
Value8.5
Food & drink8.1

Guests mention

Helpful staffGreat location

Surya PrabawaIndonesia
August 2026Solo traveller
Recomended
Pelayanan ramah
Bau got/saluran air di depan hotel
salommon gMalaysia
July 2026Couple
Nice n good service & the coffee house girls n boys are good
NgọcViet Nam
July 2026Couple
tuyệt vời
Bos iPhonerIndonesia
June 2026Solo traveller
This hotel is a pleasure to stay at, with its strategic location, friendly staff, good facilities
Nice location, good facility, nice room, good breakfast menu, good fitness facility & indoor swimming pool, nice staff, and good parking slot even have free valet service if you can't find free parking slot.
The pillow…
LBNL
June 2026Couple
Ruime kamer. Wij moesten voor het ontbijt weg vanwege een vlucht, en konden daarom om 5:30 alvast wat ontbijten bij het buffet. Vriendelijk personeel.
Om de hoek zitten lokale straattentjes, waar je prima kunt…
DominikCH
June 2026Couple
sehr schön
sehr schönes Hotel, es wird alles für das wohlergehen gemacht
der pool könnte sauberer sein

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.

Where you’ll be

Jl. Ketintang Baru I No. 10 - 12, Surabaya, Indonesia

Guests rate the location 8.6 out of 10 — fabulous.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM

Check-out by 12:00 PM

Children welcome

No pets

Free parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

A negative coronavirus (COVID-19) PCR or Antigen test result is mandatory for guests who stay for 3 nights or more and must show upon arrival. A deposit may be required at the property.

What we’d check for you here

How many rooms they will hold at once, for how long, and on what terms.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about The Alana Surabaya

What time is check-in and check-out at The Alana Surabaya?

Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does The Alana Surabaya allow pets?

No — the property states that pets are not allowed.

Is there parking at The Alana Surabaya?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Does The Alana Surabaya have a pool?

Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.

Does The Alana Surabaya have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I book a block of rooms at The Alana Surabaya?

The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.

Can I check in late at The Alana Surabaya?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book The Alana Surabaya?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is The Alana Surabaya?

Jl. Ketintang Baru I No. 10 - 12, Surabaya.

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