Terms

What we do

Callstay, operated by Spotbo, Inc., searches for and books accommodation on your behalf. We are an agent. We do not own, operate or control any property, and the accommodation contract is between you and the property.

What it costs you

Nothing. You pay the property’s rate. We are paid a commission by the property or by the supplier through which the booking is made. That commission does not change what you pay and does not determine what we recommend.

Confirming a booking

A booking exists when we confirm it to you and you receive a confirmation by text or email. Anything discussed before that is a quote. Rates and availability move continuously and a quote that is a few minutes old may no longer be bookable.

Cancellations and changes

The property’s own cancellation terms apply, and we will tell you what they are before you commit. To change or cancel, call us on the number we booked from and we will do it. We do not charge a fee for this. Where the property charges one, it is theirs and we will tell you the amount before anything is done.

Getting it right

We take care to book what you asked for. If we book something materially different from what you agreed on the call — the wrong town, the wrong dates, a requirement we confirmed and then ignored — that is our mistake and we will fix it at our cost. We are not responsible for the property’s own performance: the state of the room, the service, or an overbooking on their side. We will help you resolve it, but the contract for the stay is with them.

What you agree to

• The details you give us are accurate, including who is travelling.
• You are authorised to use the payment card you present.
• You are 18 or over.
• You will not use the service to make bookings you do not intend to honour.

Recorded calls

Calls are recorded, and you are told so at the start. The recording is what we rely on if there is a disagreement about what was agreed. See our privacy page for how long it is kept.

Liability

Where we are at fault, our liability is limited to the value of the booking concerned. Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

Law

These terms are governed by the laws of the State of Delaware, United States.