JW Marriott Hotel Surabaya

Hotel, 5-starJL Embong Malang 85-89, Surabaya, IndonesiaShow on map

You won’t be charged yet

Top rated

Guests rate it highest for food, location and amenities.

Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Superb locationGuests rate the location 9.2 out of 10, at JL Embong Malang 85-89.
Free parkingThe property states parking on site is free for guests.

Luxurious 5-Star Accommodation Located in the bustling business and shopping district of Surabaya, JW Marriott Hotel Surabaya offers a luxurious 5-star experience. The exquisite European décor sets the tone for a sophisticated stay, complemented by amenities such as an outdoor pool and a fitness centre.

Dining Variety Indulge in a culinary journey at JW Marriott Hotel Surabaya with a range of dining options. From international dishes at The Pavilion International Restaurant to authentic Chinese cuisine at Tang Palace and Japanese delights at Imari, there's something to satisfy every palate. Don't forget to visit SBCO for a selection of sweet and savoury treats.

Convenient Services Enjoy the convenience of 24-hour room service, free on-site parking, and car rental services at your disposal. Whether you're here for business or leisure, take advantage of the hotel's business centre, massage services at JW Marriott Health Club, and well-equipped fitness centre.

Experience luxury and convenience at JW Marriott Hotel Surabaya – book your stay now for an unforgettable experience!

What this place offers

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Rooms

9.0

Top rated

Rated 9.0 out of 10 by 533 guests who stayed here.

Cleanliness8.2
Service9.2
Location9.2
Rooms8.2
Amenities9.2
Value9.2
Food & drink9.7

Guests mention

Outstanding food qualityExceptional service

stefanoItaly
August 2026Group
Staffe, cibo e camere
Nulla
JacobIndonesia
August 2026Couple
All in all a good stay
Old Style Hotel, very nice, and VERY good Breakfast!!!
In Room 1121, the vitrage had visible fixed hole in it and looked dirty, like it had not been washed for years!
That is not appropriate for a 5* Hotel and for sure…
TerezaCzech Republic
August 2026Group
Spoil yourselve at this Marriott!
We spoiled ourselves by Marriott experience between our trips to Komodo and Sumatra jungle. This specific Marriott in Surabaya is truly lovely. We loved their restaurants (all-you-can-eat dinner and breakfast at the…
JessUnited Kingdom
August 2026Couple
Gods
All good, not problems the only thing I would say is that the room could do with an update
arunikaekawatiKERTOSONO, EAST JAVA, JAVA
August 2026
Five-Star Hospitality That Turned an Unexpected Situation into an Unforgettable Stay
My recent stay at JW Marriott Surabaya became far more meaningful than I ever expected. An unfortunate situation occurred during my visit, but what I will remember most is not the incident itself. I will remember how…
LuciaPrihandiniINDONESIA
July 2026
The OG luxurious staycation place in the heart of Surabaya city with amazing spacious super clean room
The OG luxurious staycation place in the heart of Surabaya city with amazing spacious super clean room with luxurious amenities, Balinese vibes pool and nice Sky Garden view, nice jacuzzi and sauna facilities,…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

JL Embong Malang 85-89, Surabaya, Indonesia

Guests rate the location 9.2 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM

Check-out by 12:00 PM

Children welcome

No pets

Free parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

A deposit may be required at the property.

What we’d check for you here

How many rooms they will hold at once, for how long, and on what terms.
That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about JW Marriott Hotel Surabaya

What time is check-in and check-out at JW Marriott Hotel Surabaya?

Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does JW Marriott Hotel Surabaya allow pets?

No — the property states that pets are not allowed.

Is there parking at JW Marriott Hotel Surabaya?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Does JW Marriott Hotel Surabaya have a pool?

Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.

Is breakfast included at JW Marriott Hotel Surabaya?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does JW Marriott Hotel Surabaya have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I book a block of rooms at JW Marriott Hotel Surabaya?

The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.

Does JW Marriott Hotel Surabaya have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at JW Marriott Hotel Surabaya?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book JW Marriott Hotel Surabaya?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is JW Marriott Hotel Surabaya?

JL Embong Malang 85-89, Surabaya.

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