DoubleTree by Hilton Surabaya
Hotel, 5-starJl. Tunjungan 12, Surabaya, IndonesiaShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.8760Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Jl. Tunjungan 12.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodation
DoubleTree by Hilton Surabaya offers 4-star accommodation with stunning city views. Each room is equipped with modern amenities including a flat-screen TV, minibar, and private bathroom. Guests can also enjoy the convenience of a 24-hour front desk and free WiFi throughout the property.
Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a variety of Chinese, Dutch, and Indonesian dishes. Special dietary needs are catered to with vegetarian, halal, and gluten-free options available upon request.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.8
Exceptional
Rated 9.8 out of 10 by 760 guests who stayed here.
- Cleanliness10.0
- Service10.0
- Location10.0
- Rooms9.5
- Amenities9.5
- Value9.7
- Food & drink9.8
Guests mention
Friendly staffCleanlinessGood locationDelicious food
Ika NurNLA hotel of this standing should provide considerably better service
The location is very strategic as it is situated in the heart of the city, close to tourist attractions and popular hangout spots for young people. However, it tends to be too crowded and congested, probably because it…
SMB2023IndonesiaRoom was large, staff were friendly
Lighting in the room was poor
Sightsee17277895879Dila cantika has all good service and full senyum for me
Thankyou for all services
And we enjoy stay for one night at the hotel doubletree by hilton surabaya
Ery PrikumalasariUnited StatesComfort
Breakfast was good. Location is excellent.
Needed wash cloth. Hard to wash without it
RomainFranceChambre spacieuse et propre, lit confortable, petit déjeuner très bien, emplacement, salle de fitness
Trip26037197169makan kitchen
good service & food
- dilla & jay -
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Jl. Tunjungan 12, Surabaya, Indonesia
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
Dear Valued Guest, We are glad to have you and thank you for staying with us. Kindly be informed that Surabaya City Council will hold a street carnaval along Tunjungan Street which is dubbed as “Karnaval Nang Tunjungan.” The event is held on Sunday, October 30, 2022 from 2pm to 9pm. The event is open for public, you are welcome to join the event. In conjunction with the event, Tunjungan Street will be temporarily closed for vehicle access from 00.01 am until 11.59pm on 30 October 2022. Hotel guests will still be able to travel in and out through Jalan Gemblongan (coming to hotel) and from Jalan Tunjungan turns to Jalan Genteng Kali (for going out of hotel). Do expect heavier traffic along the way and please make ample time to travel during this event. Should you need any assistance, our security team is happy to help you on your way to or from the hotel. Should you have any concerns or inquiries, please do not hesitate to let us know by dialing GSM mobile at +62 811 3200 5302, and we will be more than happy to assist you. Thank you and we wish you a pleasant stay! A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about DoubleTree by Hilton Surabaya
What time is check-in and check-out at DoubleTree by Hilton Surabaya?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does DoubleTree by Hilton Surabaya allow pets?
No — the property states that pets are not allowed.
Is there parking at DoubleTree by Hilton Surabaya?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does DoubleTree by Hilton Surabaya have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at DoubleTree by Hilton Surabaya?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does DoubleTree by Hilton Surabaya have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at DoubleTree by Hilton Surabaya?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does DoubleTree by Hilton Surabaya have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at DoubleTree by Hilton Surabaya?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book DoubleTree by Hilton Surabaya?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is DoubleTree by Hilton Surabaya?
Jl. Tunjungan 12, Surabaya.
Other places we book in Surabaya
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
Surabaya River View Hotel9.8 · 863 reviews
Platinum Hotel Tunjungan Surabaya9.8 · 404 reviews
Movenpick Surabaya City9.8 · 349 reviews
The Westin Surabaya9.8 · 227 reviews
Vasa Hotel Surabaya9.8 · 181 reviewsHotel Ciputra World Surabaya managed by Swiss-Belhotel InternationalHotel Majapahit Surabaya MGalleryMORAZEN SurabayaFour Points by Sheraton Surabaya, Tunjungan PlazaHARRIS Hotel & Conventions GubengOakwood Hotel & Residence SurabayaPrimeBiz Hotel SurabayaIbis Surabaya City CenterFour Points by Sheraton Surabaya, Pakuwon IndahLeedon Hotel & Suites SurabayaKampi Hotel Tunjungan - SurabayaSheraton Surabaya Hotel & TowersJW Marriott Hotel SurabayaAscott Waterplace SurabayaLa Lisa Hotel SurabayaShangri-la SurabayaAgogo DowntownGrand Swiss-Belhotel DarmoBumi Surabaya City ResortAmaris Hotel Darmo SurabayaWhiz Luxe Hotel Spazio SurabayaHadi ParkHotel Santika Premiere Gubeng SurabayaG Suites Hotel by AMITHYAChoice City Hotel