Ascott Waterplace Surabaya
Apartment, 5-starTower D1, Jalan Pakuwon Indah Lontar Timur Kav. 3-5, Surabaya, IndonesiaShow on map
Top rated
Guests rate it highest for location, service and value.
9.1217Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.9 out of 10, at Tower D1, Jalan Pakuwon Indah Lontar Timur Kav. 3-5.
- Free parkingThe property states parking on site is free for guests.
Luxurious Amenities
Ascott Waterplace Surabaya offers a luxurious stay with an outdoor swimming pool and a complimentary gym for guests. The fully furnished apartments provide a comfortable living space with modern amenities including a flat-screen TV, DVD player, and a fully equipped kitchen.
Convenient Location
Located in front of Pakuwon Trade Center, guests have easy access to convention halls, department stores, and dining options. Additionally, the apartment is just a short drive away from popular attractions such as Ciputra World Surabaya, Ciputra Golf Club & Hotel, Plaza Tunjungan, and Surabaya Zoo.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.1
Top rated
Rated 9.1 out of 10 by 217 guests who stayed here.
- Cleanliness8.4
- Service9.3
- Location9.9
- Rooms8.8
- Amenities8.8
- Value9.3
- Food & drink8.9
Guests mention
Convenient locationFriendly staff
KamilIEThe hotel was very premium and luxurious with all the potential needed amenities provided for by the hotel.
WilchinSGIt was a pleasant and value for money stay. Will choose the same place when I come back to Surabaya again.
The location was excellent, easily accessible just across the road. The unit was spacious and comfortable for 3. And it was well equipped with amenities.
In general, the cleanliness of the place is acceptable but can be…
SullyBelgiumWe liked everything about this place.
The apartement very cleaned and spacious enough to accomodated a family with toddler . Receptionist very welcome and helpful.
None
MazSGWe had a great stay at Ascott Waterplace Surabaya. The location was convenient, the staff were friendly and helpful, and the restaurant offered a pleasant dining experience. Both check‑in and check‑out were smooth,…
AnnekeNLSúper hotel
Het hotel zelf
De kamers met zelf een wasmachine.
Het personeel is súper aardig en behulpzaam
Het ontbijt is geweldig
Ligt t.o een geweldig groot winkelcentrum
Niets
Bantval AnilAustraliaGreat hotel with some minor limitations
Very spacious rooms, comfortable and quiet
Lobby is not air conditioned and is really hot especially in the afternoon.
Water doesn’t drain well in the shower, the AC in the room is cold and unresponsive to any manual…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav. 3-5, Surabaya, Indonesia
Guests rate the location 9.9 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. This property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Ascott Waterplace Surabaya
What time is check-in and check-out at Ascott Waterplace Surabaya?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Ascott Waterplace Surabaya allow pets?
No — the property states that pets are not allowed.
Is there parking at Ascott Waterplace Surabaya?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Ascott Waterplace Surabaya have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Ascott Waterplace Surabaya?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Ascott Waterplace Surabaya have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Ascott Waterplace Surabaya?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Ascott Waterplace Surabaya have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Ascott Waterplace Surabaya?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Ascott Waterplace Surabaya?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Ascott Waterplace Surabaya?
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav. 3-5, Surabaya.
Other places we book in Surabaya
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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