MORAZEN Surabaya
Hotel, 4-starJl. Kayon No.4-10, Embong Kaliasin, Genteng, Surabaya, IndonesiaShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.8158Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.8 out of 10, at Jl. Kayon No.4-10, Embong Kaliasin, Genteng.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation in Surabaya's Genteng District
Indulge in Premium Amenities: MORAZEN Surabaya offers an indoor pool, fitness center, sauna, and hot tub for a relaxing stay.
Culinary Delights: Enjoy a variety of cuisines at the on-site restaurant, including American, Cantonese, and Chinese dishes, with options for vegetarian, halal, and vegan guests.
Convenience at Your Fingertips: Benefit from services like room service, a 24-hour front desk, free WiFi, a business center, and a bar for unwinding.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.8
Exceptional
Rated 9.8 out of 10 by 158 guests who stayed here.
- Cleanliness9.9
- Service10.0
- Location9.8
- Rooms9.9
- Amenities9.3
- Value9.8
- Food & drink9.8
Guests mention
Excellent serviceDelicious breakfast
OlesiaRussian FederationReception was good enough, but we couldn't understand each other to the end anyway.
The classic music in 6.30-that strange, it made me up. I think music in lobby might be more relaxing.
VionaNLPrachtig hotel met vriendelijke personeel. Ontbijt is fantastisch!
Mocht ik in surabaya zijn dan boek ik weer dit hotel.
Zeer schoon!
155rafifanice service,nice room thats all
nice service,nice room thats all
Daydream33303737352BANJARMASIN, SOUTH KALIMANTAN, KALIMANTANgood
perfect hotel, good experience
agungkresnosTraining from association
Hood facility, good foot fair price
Curious28613955891Great Experience Staying at Morazen
had a wonderful experience stay in here, the rooms, the facilities and the people really great👍🏻
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Surabaya, Indonesia
Guests rate the location 9.8 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about MORAZEN Surabaya
What time is check-in and check-out at MORAZEN Surabaya?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does MORAZEN Surabaya allow pets?
No — the property states that pets are not allowed.
Is there parking at MORAZEN Surabaya?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does MORAZEN Surabaya have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at MORAZEN Surabaya?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does MORAZEN Surabaya have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at MORAZEN Surabaya?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does MORAZEN Surabaya have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at MORAZEN Surabaya?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book MORAZEN Surabaya?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is MORAZEN Surabaya?
Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Surabaya.
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