Cleo Balaikota Surabaya

Hotel, 2-starJl. Walikota Mustajab No. 59, Surabaya, IndonesiaShow on map

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7.6 · Good41 reviews

Check-in from 2:00 PMCheck-out by 12:30 PM. The front desk is staffed around the clock, so a late arrival is fine.
Superb locationGuests rate the location 9.3 out of 10, at Jl. Walikota Mustajab No. 59.
Free parkingThe property states parking on site is free for guests.

Convenient Location Located in the heart of Surabaya's Genteng district, Cleo Business Hotel Walikota Mustajab City Center offers easy access to popular landmarks such as the Submarine Monument and Gubeng Train Station.

Comfortable Accommodation Guests can enjoy the convenience of room service and a 24-hour front desk, ensuring a comfortable stay throughout. The free WiFi adds to the seamless experience for both leisure and business travelers.

Nearby Attractions Explore the city with ease as the hotel is in close proximity to attractions like Red Bridge Surabaya and Ampel Mosque. With Juanda International Airport just a short drive away, your journey is made even more convenient.

Book your stay at Cleo Business Hotel Walikota Mustajab City Center for a memorable experience in Surabaya.

What this place offers

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Room service
Business center
Lift / Elevator
Luggage storage

Rooms

7.6

Good

Rated 7.6 out of 10 by 41 guests who stayed here.

Cleanliness5.3
Service8.8
Location9.3
Rooms6.3
Amenities7.8
Value7.3
Food & drink8.3

Guests mention

Great locationFriendly staff

FrancescaItaly
August 2026Couple
La posizione
La finestra non si chiudeva completamente e di conseguenza i rumori del traffico si sentivano molto. Abbiamo inoltre avuto uno spiacevole incidente con l’acqua che improvvisamente è diventata marrone scuro…
MorganeFrance
August 2026Solo traveller
Endroit agréable
Nous n'avons passé qu'une nuit mais la chambre était propre et confortable. Le personnel a été serviable et agréable.
WONHEEKorea, Republic of
May 2026Couple
도심에 적당한 가격의 숙소입니다.
ABHISHEK PALIndia
May 2026Solo traveller
I really liked the location and this place is value for money. You can also get free water. Staffs are friendly.
The lighting of the room is not that great.
NikolausGermany
December 2025Couple
Nie wieder
Das Personal war stets bemüht.
Dreckige Bezüge auf dem Bett, wurden getauscht, waren noch immer dreckig. Man schläft nicht gern im Blut anderer. Personal hat gesamte Bettbezüge nach unten gebracht. Damit wir was…
szenicPoland
October 2025Couple
Bardzo dobra lokalizacja, blisko dworca kolejowego. Dojazd na wyższe piętra windą. Czysty i wygodny pokój. Stały dostęp do wody z dystrybutora.

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Jl. Walikota Mustajab No. 59, Surabaya, Indonesia

Guests rate the location 9.3 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM until 12:00 AM

Check-out by 12:30 PM

No children

No pets

Free parking on site

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Please note that room rates on 31 December 2016 area inclusive of: - Buffet breakfast - Buffet dinner - Free New Year accessories A deposit may be required at the property.

What we’d check for you here

That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Cleo Balaikota Surabaya

What time is check-in and check-out at Cleo Balaikota Surabaya?

Check-in is from 2:00 PM. Check-out is by 12:30 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Cleo Balaikota Surabaya allow pets?

No — the property states that pets are not allowed.

Is there parking at Cleo Balaikota Surabaya?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Does Cleo Balaikota Surabaya have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I check in late at Cleo Balaikota Surabaya?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Cleo Balaikota Surabaya?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Cleo Balaikota Surabaya?

Jl. Walikota Mustajab No. 59, Surabaya.

Other places we book in Surabaya

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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