Places to stayPlaya del Carmen
Singular Joy Downtown Residences
Hotel, 3-starCalle 14 Nte Gonzalo Guerrero, Playa del Carmen, MexicoShow on map
8.0 · Very good109 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.4 out of 10, at Calle 14 Nte Gonzalo Guerrero.
Experience the ultimate getaway at Singular Joy Downtown Residences, where luxury meets relaxation just steps from breathtaking Playa del Carmen Main Beach.
Indulgent Spa Experience Unwind in our full-service spa, offering an array of rejuvenating massages designed to melt your stress away amidst a tranquil atmosphere.
Modern Comforts Retreat to one of our 17 elegantly air-conditioned rooms, equipped with Smart televisions and rainfall showerheads for an unparalleled in-room experience, enhanced by daily housekeeping.
Convenient Amenities Enjoy complimentary Wi-Fi and concierge services to cater to your every need. Refresh with a drink at our poolside bar or take advantage of our 24-hour roundtrip airport shuttle for seamless travel.
What this place offers
- Elevator
- Safe-deposit box at front desk
- Full-service spa
- Smoke-free property
- Pool umbrellas
- Tours/ticket assistance
- Airport transportation - pickup (surcharge)
- Full-service spa
- Free WiFi
- 24-hour front desk
Rooms
8.0
Very good
Rated 8.0 out of 10 by 109 guests who stayed here.
- Cleanliness7.9
- Service8.4
- Location8.4
- Rooms7.3
- Amenities8.4
- Value7.8
- Food & drink7.9
Guests mention
Good locationDecent amenitiesResponsive service
KatarzynaWe liked it.
karinaThe room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out…
KatinaIlrLthe
RobertThe property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater…
ManuelJust Okay – Probably Wouldn’t Stay Again
This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us,…
EricOur room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, Mexico
Guests rate the location 8.4 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
No children
Show more
No pets
No smoking anywhere on the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Pets. Service animals not allowed
Guest type. Essential workers only - NO
General. Professional property host/manager
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Singular Joy Downtown Residences
What time is check-in and check-out at Singular Joy Downtown Residences?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Singular Joy Downtown Residences allow pets?
No — the property states that pets are not allowed.
Does Singular Joy Downtown Residences have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Singular Joy Downtown Residences have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Singular Joy Downtown Residences?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Singular Joy Downtown Residences?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Singular Joy Downtown Residences?
Calle 14 Nte Gonzalo Guerrero, Playa del Carmen.
Other places we book in Playa del Carmen
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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