Places to stayPlaya del Carmen
Etéreo, Auberge Collection
Hotel, 5-starPaseo Kanai 16 Solidaridad, Quintana Roo, Playa del Carmen, MexicoShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.8111Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Paseo Kanai 16 Solidaridad, Quintana Roo.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation
Experience luxury at its finest at Etéreo, Auberge Resorts Collection in Playa del Carmen. Indulge in our 5-star hotel offering spacious rooms, a terrace, and a restaurant serving exquisite cuisine.
Relaxation and Recreation
Unwind by the outdoor swimming pool or explore Playa Virgen just steps away. Enjoy the convenience of free private parking and let our 24-hour front desk assist you with any requests.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.8
Exceptional
Rated 9.8 out of 10 by 111 guests who stayed here.
- Cleanliness9.6
- Service10.0
- Location10.0
- Rooms9.6
- Amenities10.0
- Value9.6
- Food & drink9.6
Guests mention
Excellent serviceFamily-friendly amenitiesBeautiful location
sbsteinbachSimply the BEST
Truly one of the best experiences I have ever had - everything from the spa location and property itself (stunning) to the food, and activities on the property, but without a doubt the best part of this resort is the…
Noemy2014ORLANDO, FLORIDALuxury Should Include Accessibility
I called to reserve an accessible room for my son, who uses a wheelchair, and was informed by the reservation agent that the property does not have any accessible rooms. She was very apologetic and explained that,…
PopovovaWAILEA, MAUI, HAWAIIBeautiful Resort; poor value proposition
Overall, the facilities are beautiful and the service is outstanding. Our suite had a constant leak that was never fixed during our five night stay. We got locked out of our room as the bracelets failed. This required…
drewwI9918DJCHICAGO, ILLINOIS4 Day Wedding Buyout
Fabulous experience with super friendly and attentive staff! Rooms, restaurants, pools, were very well maintained and staffed well! We will return!
ahmedsK8165BTTrue meaning of luxury
Best experience, the staff make sure that your vacation is meant to relax and enjoy the time. the location is fantasstic, the rooms are spacious and all with an ocean view.
food outstanding and the speciality drinks are…
Vacation26782309996Our Family’s Perfect Escape
We spent a wonderful and truly memorable stay at Etereo Auberge and could not have wished for a more peaceful and relaxing environment to unwind after a long journey. From the moment we arrived, the resort felt like a…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Paseo Kanai 16 Solidaridad, Quintana Roo, Playa del Carmen, Mexico
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Etéreo, Auberge Collection
What time is check-in and check-out at Etéreo, Auberge Collection?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Etéreo, Auberge Collection allow pets?
No — the property states that pets are not allowed.
Is there parking at Etéreo, Auberge Collection?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Etéreo, Auberge Collection have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Etéreo, Auberge Collection?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Etéreo, Auberge Collection have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Etéreo, Auberge Collection?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Can I check in late at Etéreo, Auberge Collection?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Etéreo, Auberge Collection?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Etéreo, Auberge Collection?
Paseo Kanai 16 Solidaridad, Quintana Roo, Playa del Carmen.
Other places we book in Playa del Carmen
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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