Places to stayPlaya del Carmen
Resort, 5-starFracc.Playacar Bahia del Espiritu Santo, Playa del Carmen, MexicoShow on map
Guests rate it highest for service, cleanliness and location.
9.4460ReviewsLuxurious All-Inclusive Resort in Playa del Carmen
Beautiful Outdoor Pool and Guided Tours Enjoy a refreshing swim at the outdoor pool with a swim-up bar and discover nearby archeological sites with guided tours arranged by the hotel. End your day with exciting nightly entertainment.
Upscale Guestrooms and Amenities Unwind in elegantly furnished guestrooms equipped with a flat-screen LCD TV, fully stocked minibar, upscale bath amenities, bathrobes, and slippers. Indulge in 24-hour room service and turndown service for the ultimate comfort.
Complimentary Access to Sister Hotels Explore Cancún with complimentary access to Playacar Palace's sister hotels, excluding Le Blanc. Make the most of your vacation with a variety of options at your fingertips.
9.4
Rated 9.4 out of 10 by 460 guests who stayed here.
Hotel - rooms were clean and well kept.
The pool is cool most days. It gets warm as the day gets warm, but unlike other places it seems like they put cold water in which is key. Other resorts are bath warm.
The staff…
We absolutely love this resort and staff. They are like family to us We love Silvia, Ignacio, Eder and Elvia and all of the other staff.
Best service ever
Yesenia
Israel ❤️❤️
Elvis
Hostess
Ana
Yesenia
Chef
Alberto
Aldo
Moises
Manager Paola
We enjoy all of these people and service was always 100 ❤️❤️❤️❤️❤️ the service was excellent
my experience was great, and made friend with some of the waiters. Israel was very good to me and my family.
Roberto, Israel, David and Aldo 1 are amazing they made me feel so at home and welcome. I would totally come back they were sooooooo nice and pleasant the food was absolutely amazing and delicious.
Amazing experience!!! Israel was very attentive and kind
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Fracc.Playacar Bahia del Espiritu Santo, Playa del Carmen, Mexico
Guests rate the location 9.3 out of 10 — superb.
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
No pets
Free parking on site
Non-smoking rooms available
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
No — the property states that pets are not allowed.
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Yes — internet access is listed among the property's facilities.
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Fracc.Playacar Bahia del Espiritu Santo, Playa del Carmen.
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.