Places to stayPlaya del Carmen
HM Playa del Carmen
Hotel, 4-starAvenida Constituyentes 180, Playa del Carmen, MexicoShow on map
Top rated
Guests rate it highest for service, location and amenities.
9.01,030Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.4 out of 10, at Avenida Constituyentes 180.
- Free parkingThe property states parking on site is free for guests.
Prime Location Nestled in Playa del Carmen, just steps away from Quinta Avenida and the pristine beach, HM Playa del Carmen offers a perfect blend of convenience and relaxation.
Relaxing Outdoor Amenities Unwind by taking a refreshing dip in the outdoor pool or basking in the sun on the inviting terrace. The ideal spot to rejuvenate and soak in the tropical vibes.
Convenient Services From the on-site snack bar to car hire services, every need is catered to ensure a seamless stay. Explore nearby attractions easily with ADO International Bus Station and Playa del Carmen Maritime Terminal close by.
Ready to experience the best of Playa del Carmen? Book your stay at HM Playa del Carmen now!
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 1,030 guests who stayed here.
- Cleanliness8.4
- Service9.9
- Location9.4
- Rooms8.3
- Amenities9.4
- Value8.8
- Food & drink8.4
Guests mention
Friendly staffGreat locationCleanlinessGood amenities
DesdemonaUnited StatesNo-frills basic hotel that’s fine
I like that it had parking and a really nice pool.
The bed wasn’t super comfortable, and the pillows were super big.
FrancescaItalyCamera pulita e spaziosa, colazione abbondante e variegata, personale gentile e disponibile a soddisfare qualsiasi richiesta
IreneSpainNice hotel, cool pool
Very nice hotel, close to all the ferry terminal to Cozumel. Nice restaurants around and including free parking with security.
The air conditioning in the room was exceptionally noisy and we could not leave it on…
LUIGIItalyPosizione ottima a pochi metri dalla 5 Avenida, camera accogliente e pulita, il plus è il bagno grande e funzionale.
Staff molto cordiale
Almeno nella mia camera, l'assenza di un balconcino dove poter asciugare i propri…
EdwardNLVeel herrie.
Een verbouwing van de bar bij het zwembad. Voortdurend boren en herrie. Daarnaast lawaai van de straat en airco. Nauwelijks geslapen.
Noelia TamaraSpainFenomenal
Me gustó mucho la atención del personal, eran atentos a todo, la ubicación está súper de la quinta avenida y las instalaciones estaban muy bien, repetiría este hotel sin duda
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Avenida Constituyentes 180, Playa del Carmen, Mexico
Guests rate the location 9.4 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about HM Playa del Carmen
What time is check-in and check-out at HM Playa del Carmen?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does HM Playa del Carmen allow pets?
No — the property states that pets are not allowed.
Is there parking at HM Playa del Carmen?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does HM Playa del Carmen have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at HM Playa del Carmen?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does HM Playa del Carmen have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at HM Playa del Carmen?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book HM Playa del Carmen?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is HM Playa del Carmen?
Avenida Constituyentes 180, Playa del Carmen.
Other places we book in Playa del Carmen
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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