Places to stayPlaya del Carmen
Hotel Playa Encantada
Aparthotel, 3-starCalle 12 bis Nte, Playa del Carmen, MexicoShow on map
Fabulous
Guests rate it highest for location, service and value.
8.6334Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.2 out of 10, at Calle 12 bis Nte.
Outdoor Pool and BBQ Garden Hotel Playa Encantada boasts an inviting outdoor pool and a charming garden with BBQ facilities, perfect for relaxing and enjoying the sunny days in Playa del Carmen.
Modern Amenities This contemporary hotel offers free Wi-Fi, ensuring guests stay connected throughout their stay. The air-conditioned rooms feature flat-screen cable TV, a desk, and a fan for ultimate comfort.
Prime Location Situated just a few blocks from Mamitas Beach and a short walk to the vibrant 5th Avenue, Hotel Playa Encantada provides easy access to shops, restaurants, and entertainment options. Additionally, with key transportation hubs nearby, exploring top attractions like Xcaret Eco Theme Park is convenient.
Experience the perfect blend of comfort and convenience at Hotel Playa Encantada. Book now for an unforgettable stay!
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Family rooms
- Garden
- Lift / Elevator
- Airport shuttle
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 334 guests who stayed here.
- Cleanliness8.3
- Service9.0
- Location9.2
- Rooms8.2
- Amenities8.7
- Value8.8
- Food & drink7.7
Guests mention
Good locationClean rooms
Grecia gabrielaMexicoLa ubicación y que es comodo
Tardan mucho en poder facturar. Deberían mejorar ese tema de su facturacion
SarahIEIt was close enough to all the shops and restaurants but also far enough away not to have noise pollution
cynthiaMexicoExcelente ubicación y trato amable
YeimiCanadaHotel, muy centrico cerca de todo , muy aimables los chicos de réception, limpio
BillUnited StatesExcellent location if traveling by bus. I would happily stay there again.
Very close to the Bus Station which is why I booked there. Also the room was very well equipped. There was a very large Living Room separate from the bedroom with a full size refrigerator, microwave and cooktop and…
MarthaMexicoBastante cómodo, una excelente ubicación y tienen un buen servicio.
Bastan agradable, en todos los aspectos.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle 12 bis Nte, Playa del Carmen, Mexico
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 06:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Playa Encantada
What time is check-in and check-out at Hotel Playa Encantada?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Playa Encantada allow pets?
No — the property states that pets are not allowed.
Does Hotel Playa Encantada have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Hotel Playa Encantada have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Hotel Playa Encantada?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Playa Encantada?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Playa Encantada?
Calle 12 bis Nte, Playa del Carmen.
Other places we book in Playa del Carmen
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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