8.2 · Very good439 reviews
- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Good locationGuests rate the location 7.3 out of 10, at Gora 1320.
- Free parkingThe property states parking on site is free for guests.
Indulge in Relaxation Hotel Marroad Hakone invites you to unwind in its indoor and outdoor hot-spring baths and sauna. Enjoy complimentary Wi-Fi and a convenient shuttle service from Gora Station.
Comfortable Accommodations Each air-conditioned room is equipped with modern amenities including a flat-screen TV, fridge, and Japanese Yukata robes. Relax in the en suite bathroom and make use of the provided toothbrush sets.
Dining and Leisure Savor French cuisine at Voyageur, sip on drinks at the lounge bar, or unwind at the Tea Lounge's terrace. Explore nearby attractions like Pola Museum of Art and Lake Ashinoko.
Book your stay at Hotel Marroad Hakone for a rejuvenating retreat.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Heating
- Terrace
Rooms
8.2
Very good
Rated 8.2 out of 10 by 439 guests who stayed here.
- Cleanliness8.8
- Service8.5
- Location7.3
- Rooms7.6
- Amenities8.9
- Value7.0
- Food & drink9.1
Guests mention
Excellent onsen / hot springOutstanding restaurant / foodFriendly and helpful staffBeautiful scenic locationGood amenities (sauna, massage chairs, free bar)
DenisFranceLocation
如美 jumeiTW渡過愉快的時光
溫泉和餐飲
KathrinGermanyGanz okay für einen kurzen Aufenthalt
Ruhiges Hotel was schon etwas älter ist.
Es ist sauber und die Zimmer sind groß. Doch die Ausstattung ist wirklich schon in die Jahre gekommen... es gibt auch renovierte Zimmer, wie die sind, weiß ich nicht.
Das Onsen…
StacyAustraliaAmazing hotel, beautiful onsen, restaurant was 10/10 and stunning location.
Beautiful onsen, clean big comfortable room in the mountains, all the amenities you need, amazing staff, the restaurant food was absolutely outstanding. The massage chairs were also a huge bonus. Would definitely…
PaulaSpainPrecioso pero un poco caro.
El lugar es precioso, y el onsen es espectacular.
Pagamos 200€ por una noche dos personas. El sitio es precioso pero está alejado. Mi pareja es celíaca y no tienen nada en el hotel sin gluten, tuvimos que salir a cenar…
DALITIsraelהאונסן היה טוב , היחס של אנשי המלון היה לבבי.
המלון יחסית מיושן. המזרנים לא היו נוחים. נדרש רכב לצורך הגעה למקום.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
Gora 1320, Hakone, Japan
Guests rate the location 7.3 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 06:00 PM
Check-out by 11:00 AM
No children
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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To use the property's free shuttle, call upon arrival at Gora Station. The shuttle is available between 09:00-18:00. Contact details can be found on the booking confirmation. Guests with a dinner-inclusive plan must check in by 17:00 to eat dinner at the property. A French cuisine will be prepared. Guests who check in after this time may not be served dinner, and no refund will be given. Please note that the hotel cannot accommodate special dietary requests such as food allergies. Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Marroad Hakone
What time is check-in and check-out at Hotel Marroad Hakone?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Marroad Hakone allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Marroad Hakone?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Hotel Marroad Hakone have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Hotel Marroad Hakone?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Marroad Hakone?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Marroad Hakone?
Gora 1320, Hakone.
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