Top rated
Guests rate it highest for food, service and location.
9.3217Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at Kowakidani 519-9.
- Free parkingThe property states parking on site is free for guests.
Luxurious 5-Star Retreat in Hakone Area
Exquisite Suites with Private Outdoor Hot Spring Baths Indulge in the ultimate relaxation with spacious suites featuring outdoor hot spring baths and upscale amenities like Yukata robe, nespresso machine, and flat-screen TV.
Lavish Spa Facilities and Serene Environment Unwind in the lavish hot spring bath with a dry sauna or pamper yourself with rejuvenating treatments at the Sisley Spa. The tranquil forest views and library offer a peaceful retreat.
Authentic Dining Experience and Cultural Delights Savor traditional kaiseki meals at the Japanese-style restaurant and unwind with drinks at the bar. Immerse yourself in the local culture and culinary delights during your stay.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
9.3
Top rated
Rated 9.3 out of 10 by 217 guests who stayed here.
- Cleanliness9.3
- Service9.7
- Location9.3
- Rooms9.2
- Amenities9.3
- Value8.2
- Food & drink9.8
Guests mention
Excellent food qualityWarm and accommodating service
Verified travelerThe staff are so very polite and helpful. They always put on a smile=) The lobby area is small but the view is really awesome!
The room is with 2 stories, everything is neat and tidy, except a part of the wall was quite…
kiyohisa立地、サービス、食事、温泉とどれも満足できる内容です。 施設は離れとなっており、階段が多く、足の不自由な方にはお勧めしません。 食事は同ランクのホテルの中でも良い方であり、日本酒の種類も豊富で十分に堪能できました。 温泉は弱アルカリ性単純温泉で、肌がスベスベで、これぞアルカリ性の温泉！という感じ最高です。 硫黄温泉が大好きな私でも小涌谷温泉気に入りました。（箱根で一番は芦之湯温泉）
KikyWe spent two very relaxing nights at the Hakone Suishoen and made great use of the private onsen in the room. We had kaiseki dinner for both nights because one of our kids was younger than 10 and was not allowed the…
ElizabethUnited StatesExpensive lodging but the experience is worth it.
The food was impeccable and delicious. A highlight of our trip to Japan (including Tokyo and Kyoto). Both breakfast and dinner were served in the kaiseki style and it was incredible.
The "room" was more like a…
BrianSo amazing
This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend…
RuiUnited StatesExcellent onsen, excellent staff and service
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Kowakidani 519-9, Hakone, Japan
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 07:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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The hotel has a free 2-way shuttle service to Kowakidani Station. If needed, guests are required to inform the hotel at the time of booking. Dinner hours are 18:00-20:30 (last start time). If you have a preferred time, please let us know in advance. If we cannot meet your request, we will contact you. Please note that guests with a tattoo may not be permitted to enter public bathing areas and other public facilities. To prepare appropriate amenities, the hotel requests to be informed of the number of guests and their genders, at the time of booking. Please include whether you have any food allergies, and which if applicable, at the time of booking.This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hakone Suishoen
What time is check-in and check-out at Hakone Suishoen?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hakone Suishoen allow pets?
No — the property states that pets are not allowed.
Is there parking at Hakone Suishoen?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Hakone Suishoen have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hakone Suishoen have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hakone Suishoen?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hakone Suishoen?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hakone Suishoen?
Kowakidani 519-9, Hakone.
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