Places to stayPlaya del Carmen
Hotel Cielo
Hotel, 3-starCalle 4 entre la 5ª y 10ª Avenida, Playa del Carmen, MexicoShow on map
Very good
Guests rate it highest for cleanliness, service and location.
8.433Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Fabulous locationGuests rate the location 8.7 out of 10, at Calle 4 entre la 5ª y 10ª Avenida.
Authentic Mexican-Style Decor Hotel Cielo offers charming rooms with colourful local décor and tiled floors, just steps away from Playa del Carmen Beach. Each room includes free Wi-Fi, cable TV, and a safe. Some rooms even feature a balcony with stunning sea views.
Carboncitos Bar-Restaurant Indulge in authentic Mexican cuisine at Carboncitos, the hotel's on-site bar-restaurant. From fresh guacamole to savory steak and seafood dishes, guests can savor a taste of Mexico without leaving the hotel premises.
Convenient Location Situated a stone's throw away from Fifth Avenue, guests have easy access to a variety of shops, restaurants, and bars. The hotel is also in close proximity to Nuestra Señora del Carmen Church and the ADO Bus Station, making it a convenient choice for travelers.
Book your stay at Hotel Cielo now to experience the vibrant culture and warm hospitality of Playa del Carmen!
What this place offers
- Non-smoking rooms
- Air conditioning
- Terrace
- Family rooms
- Luggage storage
- Safety deposit box
- Tour desk
- Car hire
- Non-smoking throughout
- Shuttle service (additional charge)
Rooms
8.4
Very good
Rated 8.4 out of 10 by 33 guests who stayed here.
- Cleanliness8.9
- Service8.9
- Location8.7
- Rooms8.6
- Amenities8.4
- Value8.3
- Food & drink8.4
Guests mention
CleanlinessFriendly ServiceGreat LocationComfortable RoomsGood Food
Dr ChipsItalyIl personale era molto disponibile
Locali rumorosi nei dintorni. Tende fanno filtrare la luce di primo mattino
CastañedaUnited StatesExcelente ubicación y precio
Ubicación excelente, limpieza, buen precio
JulieFranceTout
Rien
FernandaBrazilAtendimento incrível da Mari.
Todos nós receberam muito bem.
Localização não tem melhor.
Ausência de um frigobar e secador de cabelo no quarto.
SandyUnited StatesThe staff were exceptional. The location is 50 ft off 5th Avenue where all the shopping, souvenirs, clothes bars and restaurants are located. There's a 7-Eleven directly across from the hotel. And the restaurant below…
AmadorCHUbicacion
La seguridad , no hay una puerta de seguridad . Solo esta el de recepción. Y algo que me paso fui amenazado por delincuentes.. y nunca puedo señalar al hotel o a sus trabajadores. Pero sabían en que habitación…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle 4 entre la 5ª y 10ª Avenida, Playa del Carmen, Mexico
Guests rate the location 8.7 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
No children
Show more
No pets
Non-smoking rooms available
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Noise policy. Noise-free rooms not guaranteed
Check-in & Check-out. Contactless check-out is available
Accessibility. No elevators
Guest type. LGBTQ friendly
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Cielo
What time is check-in and check-out at Hotel Cielo?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Cielo allow pets?
No — the property states that pets are not allowed.
Does Hotel Cielo have Wi-Fi?
Yes — internet access is listed among the property's facilities.
How do I book Hotel Cielo?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Cielo?
Calle 4 entre la 5ª y 10ª Avenida, Playa del Carmen.
Other places we book in Playa del Carmen
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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