Hatsuhana
Hotel, 3-star20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Hakone, Kanagawa Prefecture, 2500313, Hakone, JapanShow on map
Top rated
Guests rate it highest for location, cleanliness and food.
9.228Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.8 out of 10, at 20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Hakone, Kanagawa Prefecture, 2500313.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Spa Experience - Indulge in rejuvenating massages and spring water baths at our onsite spa to relax and unwind.
Delicious Dining Options - Experience a culinary journey at DINING HANAEMI with local cuisine breakfasts for a fee, ensuring a delightful start to your day.
Convenient Location - Situated near Tenzan Onsen and Tamadare Falls, our hotel in Hakone is surrounded by natural beauty and offers easy access to nearby attractions.
Immerse yourself in comfort, relaxation, and local charm at Hatsuhana in Hakone. Book now for a memorable getaway in the heart of nature.
What this place offers
- Shopping on site
- Breakfast available (surcharge)
- Full-service spa
- Smoke-free property
- Wheelchair accessible parking
- Parking (limited spaces)
- Free self parking
- Electric car charging station
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 28 guests who stayed here.
- Cleanliness9.3
- Service8.3
- Location9.8
- Rooms9.3
- Amenities9.3
- Value8.8
- Food & drink9.3
Guests mention
Excellent locationDelicious mealsGreat amenities
MASAKO部屋風呂、大浴場、貸切風呂があり
風呂好きには最高のお宿
食事も美味しかった
また利用したいです
MINAKO清潔感があり、ウェルカムドリンクやお部屋、ラウンジのフリードリンクは充実してる。
大浴場の露天風呂もとても良い。
ViktorWonderful experience. Impeccable service and fantastic location with great views. Serene and tranquil.
RIEKO昔一度利用しましたが リニューアルして変わらず お部屋、温泉共に とても良かったです。ただちょっと困ったのが スパで疲れを取ろうとマッサージをお願いしたら、今まで経験したことないくらいの弱い力。まだお若く可愛らしい頑張っている子に 何度も強く、、と言えず。やっぱりホテルでやっていくには指導側もきちんとチェックや確認をしてお客様のお相手をさせるべきでは？と 若い方ではなく、ホテル…
Verified travelerお風呂も食事もスタッフの皆さまも素晴らしかったです。
外国人をおもてなしいたしました。
感激しておりました。ありがとうございました。
PaoloAbsolutely stunning. Service is top quality. Views are incredible. Highly recommended.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Hakone, Kanagawa Prefecture, 2500313, Hakone, Japan
Guests rate the location 9.8 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 07:00 PM
Check-out by 11:00 AM
No children
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No pets
No smoking anywhere on the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests with Half Board plans must check in by 8 PM to receive dinner. Advanced notice is required for late check-in for guests with Half Board plans arriving after 8 PM.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Accessibility. No elevators
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
General. Unicode Support true
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hatsuhana
What time is check-in and check-out at Hatsuhana?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hatsuhana allow pets?
No — the property states that pets are not allowed.
Is there parking at Hatsuhana?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Hatsuhana?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hatsuhana have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hatsuhana have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hatsuhana?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hatsuhana?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hatsuhana?
20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Hakone, Kanagawa Prefecture, 2500313, Hakone.
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