Oaks Mackay Carlyle Suites
Aparthotel, 4-star23 Alfred Street, Mackay, AustraliaShow on map
8.3 · Very good888 reviews
- Check-in from 2:00 PMCheck-out by 10:00 AM.
- Exceptional locationGuests rate the location 10.0 out of 10, at 23 Alfred Street.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodation Options Oaks Mackay Carlyle Suites offers a range of accommodation options, from self-contained apartments to private rooms. Each room is tastefully decorated and equipped with modern amenities for a comfortable stay.
Convenient Location Situated just a short walk away from local shops, cafes, and restaurants, Oaks Mackay Carlyle Suites provides easy access to the heart of the city. Guests can explore the vibrant surroundings and immerse themselves in the local culture.
Top-Notch Amenities Guests can enjoy the outdoor swimming pool, free parking, and BBQ facilities during their stay. The rooms are air-conditioned and feature a flat-screen TV, DVD player, and kitchen facilities. Whether you're relaxing in your room or exploring the city, Oaks Mackay Carlyle Suites ensures a memorable experience.
Ready to experience luxury and convenience at Oaks Mackay Carlyle Suites? Book your stay now for an unforgettable getaway.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- Terrace
- Family rooms
- BBQ facilities
Rooms
8.3
Very good
Rated 8.3 out of 10 by 888 guests who stayed here.
- Cleanliness5.4
- Service8.3
- Location10.0
- Rooms8.4
- Amenities9.3
- Value7.3
- Food & drink9.3
Guests mention
Friendly staffGreat locationNice amenities
DavidAustraliaVery very disappointing due to the staff and one girl in particular
Close to where we had to go
The staff were rude and unhelpful. We had a mix up with the booking and the staff would not assist us in any way. The girl at reception was particularly nasty and rude and should be removed…
SankaAustraliaLocation
Untrained staff, tired and old building. Not up to the usual Oaks standards
Rachael R-HAustraliaThe apartment was nice
I was charged $355 with no explanation or invoice.
Kim WellingAustraliaWas comfortable enough and reasonably priced for that time of year.
Friendly staff. Liked having the kitchenette. Good location not far from main centre.
Nicole MohrAustraliaThe upgrades to the room were great. It swas big enough and clean enough for sure. Generally it was quite and a great place to stay. Being close to Coles was also really good.
Being a bit close to a slightly dodgy…
TanyaAustraliaMeet the needs of our travel to Mackay. Would stay again.
Clean and tidy.
Bed was a little soft and slightly saggy.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
23 Alfred Street, Mackay, Australia
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 06:00 PM
Check-out by 10:00 AM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that there is a 1.5% charge when you pay with a credit card. Please note roll-away beds are not available at this property. Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation. When booking more than 4 rooms, different policies and additional supplements may apply. Please be advised that building works will take place at the property today until 20 June 2025. There may be some noise disruption and also potential impacts to reception as a result of these works, we apologize for any inconvenience caused.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Oaks Mackay Carlyle Suites
What time is check-in and check-out at Oaks Mackay Carlyle Suites?
Check-in is from 2:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Oaks Mackay Carlyle Suites allow pets?
No — the property states that pets are not allowed.
Is there parking at Oaks Mackay Carlyle Suites?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Oaks Mackay Carlyle Suites have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Oaks Mackay Carlyle Suites have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Oaks Mackay Carlyle Suites have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Oaks Mackay Carlyle Suites?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Oaks Mackay Carlyle Suites?
23 Alfred Street, Mackay.
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