MainStay Suites Mackay
Hotel, 5-star38 Macalister Street, Mackay, AustraliaShow on map
Fabulous
Guests rate it highest for location, service and food.
8.9257Reviews- Check-in from 2:00 PMCheck-out by 10:00 AM.
- Exceptional locationGuests rate the location 9.6 out of 10, at 38 Macalister Street.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodation with Spectacular Views
Outdoor Pool and Rooftop Garden Enjoy a refreshing swim in our outdoor pool or relax in our rooftop garden with BBQ facilities, offering stunning views of Mackay.
Convenient Location Situated just minutes away from Mackay Harbour, Pioneer River, and entertainment venues, Aligned Corporate Residences Mackay provides the perfect base for exploring the city.
Personalized Service and Amenities From fully equipped kitchenettes to a helpful tour desk, we ensure a comfortable stay. Plus, the option to charge meals to your room adds an extra level of convenience.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Heating
- Family rooms
- Pets allowed
Rooms
8.9
Fabulous
Rated 8.9 out of 10 by 257 guests who stayed here.
- Cleanliness8.1
- Service9.5
- Location9.6
- Rooms8.5
- Amenities8.6
- Value8.5
- Food & drink9.1
Guests mention
Friendly staffGreat locationPet friendly
RobynAustraliaEverything
Nothing
JacksonAustraliaVery comfortable stay
Excellent location and convenience to restaurants, cafes and ships
ShirleyAustraliaNice stay, great central location
Great location and modern spacious rooms.
Tiny balcony but otherwise lovely stay.
KenAustraliaSpacious, clean with all amenities needed for a comfortable, relaxing stay.
Great location, clean and spacious.
More pillows for the bed.
PaulAustraliaN/A
Neat and tidy
Nothing
GlenAustraliaAverage
Location
Cost overall, particully car parking added
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
38 Macalister Street, Mackay, Australia
Guests rate the location 9.6 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 10:00 AM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that there is a 1.5% charge when you pay with an American Express or Diners Club credit card. Please note housekeeping service is not included on Sundays or Public Holidays. Effective 01 July 2026 A $5.00 booking fee shall be applied to all bookings. This small fee helps us process your reservation smoothly and continue delivering the personalized, seamless service you expect from our team at MainStay Suites.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about MainStay Suites Mackay
What time is check-in and check-out at MainStay Suites Mackay?
Check-in is from 2:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does MainStay Suites Mackay allow pets?
No — the property states that pets are not allowed.
Is there parking at MainStay Suites Mackay?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does MainStay Suites Mackay have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does MainStay Suites Mackay have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at MainStay Suites Mackay?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does MainStay Suites Mackay have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book MainStay Suites Mackay?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is MainStay Suites Mackay?
38 Macalister Street, Mackay.
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