Top rated
Guests rate it highest for service, location and amenities.
9.4268Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.8 out of 10, at Bolívar 12-55 y Tarqui.
- Parking on siteAvailable at a charge the property sets.
Luxurious Colonial Boutique Hotel in the Heart of Cuenca
At Mansion Alcazar, immerse yourself in the charm of a colonial boutique hotel in Cuenca. Elegant Accommodations await with queen and king size beds, antique furnishings, and modern amenities like air conditioning and LCD TVs.
Indulge in the Exquisite Dining options - sip on fine wines in the jasmine garden or savor French cuisine at Cocotte restaurant.
Conveniently located near the airport and local attractions, Mansion Alcazar offers both tranquility and accessibility.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Garden
Rooms
9.4
Top rated
Rated 9.4 out of 10 by 268 guests who stayed here.
- Cleanliness8.8
- Service10.0
- Location9.8
- Rooms8.8
- Amenities9.8
- Value9.3
- Food & drink8.8
Guests mention
Great serviceExcellent locationCharming ambianceComfortable experience
DavidSpainEdificio histórico con habitaciones mejorables
La ubicación, el edificio, el jardín, y el personal, son excelentes.
La habitación doble estándar que tuvimos, en la planta baja del edificio principal, es inaceptable que se use como habitación: las ventanas dan a un…
FranciscoECMaravillosa
Todo es de primera.
En todo aspecto, está perfecto.
Hal OttUnited StatesHistorical wonder
Helpful and accommodating staff. Good location close to the Cathedral of the Immaculate Reception and the other iconic buildings of the historic quarter. The courtyard and the back gardens are enchanting. Breakfast was…
AndreaECNO LO RECOMIENDO
La cercanía con el centro. Y su jardín.
El hotel se vende como cinco estrellas y no lo vale como tal. Toallas viejas. Te dicen que hay sauna y turco y el turco es un cuarto viejo pequeño que ni calienta. El desayuno…
YolandaECInstalaciones de ensueño como perdidos en un castillo
El desayuno estuvo muy variado, incluía comidas típicas de la región super ricas.
la Tv no le funcionaba el boton del volumen y como daba la calle la habitación con una vista muy hermosa pero a veces el ruido d ela…
MargoUnited StatesOverall a very nice stay in a beautiful historic building
The grounds were surprising and beautiful, with many places to sit and relax. The staff was very nice and helpful.
For the quality of the hotel, the grout in the bathroom was dirty, and there was mold on the walls by the…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Bolívar 12-55 y Tarqui, Cuenca
Guests rate the location 9.8 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Mansion Alcazar
What time is check-in and check-out at Mansion Alcazar?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Mansion Alcazar allow pets?
No — the property states that pets are not allowed.
Is there parking at Mansion Alcazar?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Is breakfast included at Mansion Alcazar?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Mansion Alcazar have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Mansion Alcazar?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Mansion Alcazar have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Mansion Alcazar?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Mansion Alcazar?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Mansion Alcazar?
Bolívar 12-55 y Tarqui, Cuenca.
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