Four Points by Sheraton Cuenca
Hotel, 5-starAve. Circunvalación Sur y Ave. Felipe II, CuencaShow on map
Top rated
Guests rate it highest for service, value and amenities.
9.21,285Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.7 out of 10, at Ave. Circunvalación Sur y Ave. Felipe II.
- Free parkingThe property states parking on site is free for guests.
Luxurious Stay at Four Points by Sheraton Cuenca Hotel
Convenience at Your Doorstep Located within the largest shopping center in the city, Mall del Río, with direct access to over 200 stores, food court, and cinemas. Perfect for avid shoppers and entertainment seekers.
Top-Notch Amenities Enjoy a comfortable stay in rooms equipped with modern conveniences like air conditioning, 40” LCD TV, and a coffee maker. The hotel also offers 24-hour reception and room service, catering to all your needs.
Relaxation and Recreation Unwind at the gym on the terrace, take a refreshing dip in the swimming pool overlooking the city, or pamper yourself at the sauna, Turkish bath, and whirlpool. Perfect for rejuvenating after a day of exploration.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 1,285 guests who stayed here.
- Cleanliness8.7
- Service10.0
- Location8.7
- Rooms8.7
- Amenities9.2
- Value9.7
- Food & drink8.7
Guests mention
Friendly and attentive staffClean and well-maintained facilitiesVaried and tasty breakfast options
EduardoECExcelente lugar para ir con familia
Excelente desayuno, muy completo, me gusta la proximidad al mall del Río y mall del Alto, habitación limpia y cómoda, personal atento, ducha caliente.
El check in fue un poco demorado.
MarcUnited KingdomWelcome everyone is great Hotel
Excellent place and great view and food the staff very friendly and professional
Nothing . just I have great time 👍
GregorioECBUENA EXPERIENCIA EN CUENCA
LA UBICACION CERCA A TODO.
LAS ALHOHADAS SON TERRIBLES, AL COLOCAR LA CABEZA EN LA ALMOHADA SE DOBLAN Y FORMAN UNA U, QUE TAPA TODO EL LATERAL DE LA CABEZA DE LOS DOS LADOS. ESTO OCURRIO CON TODAS LAS 4 ALMOHADAS…
NexarECUbicación
FernandoECExcelente
Limñio
Nada
PaolaCHSéjour en famille, 2 adultes, 2 adolescents
Les chambres communicantes, la piscine, l’emplacement.
Le bruit de la route au petit matin.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca
Guests rate the location 8.7 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
Please note there is a service surcharge of USD $1.68 per night per room (includes taxes).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Four Points by Sheraton Cuenca
What time is check-in and check-out at Four Points by Sheraton Cuenca?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Four Points by Sheraton Cuenca allow pets?
No — the property states that pets are not allowed.
Is there parking at Four Points by Sheraton Cuenca?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Four Points by Sheraton Cuenca have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Four Points by Sheraton Cuenca have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Four Points by Sheraton Cuenca?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Four Points by Sheraton Cuenca have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Four Points by Sheraton Cuenca?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Four Points by Sheraton Cuenca?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Four Points by Sheraton Cuenca?
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca.
Other places we book in Cuenca
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
Oro Verde Cuenca9.3 · 639 reviews
Mansion Alcazar9.4 · 266 reviews
Santa Lucia House - Forum9.3 · 345 reviews
Hotel Boutique Santa Lucia9.2 · 473 reviews
Hotel La Casona9.3 · 162 reviewsHotel Boutique Los BalconesHotel YanuncayTRYP by Wyndham Cuenca ZahirHotel Casa San RafaelRioné Hotel BoutiqueHotel PegasusHotel Cruz del Vado by Art HotelsHotel Azul de la PlazaHotel El ConquistadorHotel Casa de las RosasParc Royale Suites HotelSuitesecu Rentals CuencaAleros Hotel BoutiquePepe's House Cuenca Hotel & HostelHotel Boutique Magdalena By Chat NoirCasa FirenzaHotel & Suites El QuijoteHotel Santiago de Compostella SuitesHotel CisneHotel Chat Noir CuencaHotel Boutique Castilla de LeònHotel Boutique Casa Montalvo CuencaHostal Suite Le FabriqueMini departamento cómodoItza Hotel Boutique Internacional