Itza Hotel Boutique Internacional
Hotel, 5-starGran Colombia y Benigno Malo Esquina, CuencaShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.6142Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Gran Colombia y Benigno Malo Esquina.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Accommodation: Experience 5-star luxury at Itza Hotel Boutique Internacional, located in the heart of Cuenca. Each room is equipped with modern amenities like a flat-screen TV, fridge, and free WiFi. Some rooms even offer stunning city views from a private balcony.
Exceptional Services: From a 24-hour front desk to concierge assistance, our hotel ensures a seamless stay. Enjoy delicious meals at the on-site restaurant, or unwind with a drink at the bar. Let our tour desk help you explore the best of Cuenca, and take advantage of airport transfers for convenience.
Prime Location: Perfect for exploring the city, our hotel is near must-visit attractions like Tomebamba River and Cuenca New Cathedral. After a day of sightseeing, relax on the terrace or indulge in a scrumptious breakfast to start your day right.
Book your stay at Itza Hotel Boutique Internacional for an unforgettable experience in Cuenca!
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Terrace
- Lift / Elevator
- Laundry
- Luggage storage
Rooms
9.6
Exceptional
Rated 9.6 out of 10 by 142 guests who stayed here.
- Cleanliness9.5
- Service10.0
- Location10.0
- Rooms9.4
- Amenities9.5
- Value9.4
- Food & drink9.5
Guests mention
Elegant propertyFriendly staffGreat locationBeautiful building
IreneUnited StatesGood Location, Otherwise Disappointing.
Great location.
Very disappointing, especially staff. The only nice people were the Zaza rooftop and there was a young bearded gentleman on our last day. Otherwise shockingly bad service especially from the woman with…
MahilloSpainEl trato de los empleados , la ubicación, la terraza 360, la habitación estaba perfecta.
ClementeECHotel muy bonito, con habitaciones cómodas, atención de primera, ubicado en el centro de Cuenca.
Muy buena ubicación. Atención excelente. Cuartos y baños muy limpios y cómodos.
Desayuno delicioso.
Nada
NathaliECUn excelente lugar para tomarse fotos.
La ubicación, excelente
El desayuno con tigrillo debe mejorar.
MarioECExcelente ubicación
Nada
BogdanRomaniaComfortable and stylish, but it’s hiding the fact that several rooms have no windows
The hotel is very comfortable and the personnel is helpful and welcoming. Breakfast is generous, tasty and stylish.
However, guests should be aware that some of the rooms are interior rooms, they have NO WINDOWS! And…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Gran Colombia y Benigno Malo Esquina, Cuenca
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 11:30 PM
Check-out by 12:00 PM
Children welcome
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No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Itza Hotel Boutique Internacional
What time is check-in and check-out at Itza Hotel Boutique Internacional?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Itza Hotel Boutique Internacional allow pets?
No — the property states that pets are not allowed.
Is breakfast included at Itza Hotel Boutique Internacional?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Itza Hotel Boutique Internacional have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Itza Hotel Boutique Internacional have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Itza Hotel Boutique Internacional?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Itza Hotel Boutique Internacional?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Itza Hotel Boutique Internacional?
Gran Colombia y Benigno Malo Esquina, Cuenca.
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