Hotel Cisne
HotelAv. de las Americas Amazonas y Remigio Crespo, CuencaShow on map
7.7 · Good52 reviews
- Check-in from 2:00 PMCheck-out by 12:30 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at Av. de las Americas Amazonas y Remigio Crespo.
- Parking on siteAvailable at a charge the property sets.
Convenient Location Located in Cuenca, Hotel Cisne is just a stone's throw away from major attractions like Pumapungo Museum and Tomebamba River, making it the perfect base for exploring the city.
Comfortable Accommodation Our rooms are equipped with modern amenities such as flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries. Some rooms even offer stunning city views for a truly memorable stay.
Exceptional Services Enjoy a delicious continental breakfast every morning, unwind at the bar or snack bar, and take advantage of our 24-hour front desk for all your needs during your stay.
Ready to experience the best of Cuenca? Book your stay at Hotel Cisne now!
What this place offers
- WiFi available
- Free WiFi
- Parking
- 24-hour front desk
- Restaurant
- Family rooms
- Pets allowed
- Laundry
- Luggage storage
- Express check-in/check-out
Rooms
7.7
Good
Rated 7.7 out of 10 by 52 guests who stayed here.
- Cleanliness5.8
- Service9.2
- Location9.3
- Rooms6.7
- Amenities6.8
- Value7.7
- Food & drink7.8
Guests mention
Friendly StaffGood Location
FernandoECTerrible es poco
Muy poco. Tal vez el personal que trabaja en recepción era atenta y casi siempre dispuesta a colaborar.
Empezando por las toallas que tenían un aspecto de sucias, cuando pedí cambio me dijeron que eran antiguas y tenían…
Rafael mECIf you want to be close to everything, is good , if you want to rest, is no good.
The room was clean , and with all that they said.
Too much noises inside the property not from outside., the restaurant staff is horrible.
DarwinECAtención muy bien, comida super 👌
La conexión a internet, se va muy constante, creo que eso deberían cambiar de proveedor.
Unas toallas manchadas.
RomoECLa verdad nada estafan no devuelven valores no asistir
cobosECEl poco personal que había estaba atento
El precio por noche es demasiado alto por la habitación
-No teníamos toallas
-No había personal (1 persona para todo el edificio)
-El parqueadero estaba demasiado lejos
GradyMexicoI did not stay location was horrible.
Nothing
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Av. de las Americas Amazonas y Remigio Crespo, Cuenca
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:30 PM
Children welcome
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No pets
Paid parking on site
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Cisne
What time is check-in and check-out at Hotel Cisne?
Check-in is from 2:00 PM. Check-out is by 12:30 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Cisne allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Cisne?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Is breakfast included at Hotel Cisne?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Cisne have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Hotel Cisne?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Cisne?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Cisne?
Av. de las Americas Amazonas y Remigio Crespo, Cuenca.
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