6.6 · Pleasant16 reviews
Luxurious Spa Experience Indulge in a rejuvenating spa treatment during your stay.
Outstanding Dining Options Savor delectable meals at the hotel's restaurant and enjoy a complimentary continental breakfast each morning.
Top-notch Amenities Take advantage of amenities like a business center, 24-hour front desk, and free self-parking.
A stay at Hotel Spa Santa Ana places you in the heart of Cuenca, steps from Calderon Park and Convent of the Assumption.
6.6
Rated 6.6 out of 10 by 16 guests who stayed here.
Spa, jacuzzi and pool not included in the prize for the room
Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
La ducha estaba tapada y el lava manos. Nunca lo arreglaron.
Pedí un día más y luego de darme una tarifa; la subieron casi al doble
La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Pdte. Córdova, Cuenca, Azuay, Cuenca
Guests rate the location 6.7 out of 10 — pleasant.
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
No children
Pets allowed on request; charges may apply
No smoking anywhere on the property
Front desk staff will greet guests on arrival at the property.
Pets. Maximum number of pets per room 2
Sustainability Certifications. Property confirms they are implementing guest safety measures
Pets. Service animals are exempt from fees/restrictions
Guest type. Essential workers only - NO
General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets. Pets allowed
Covid. Property does not offer onsite COVID-19 testing
General. Property is cleaned with disinfectant
General. Professional property host/manager
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Commonly-touched surfaces are cleaned with disinfectant
Health & Safety. Property does not require health documentation at check-in
Pets. Service animals are allowed
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Yes — internet access is listed among the property's facilities.
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Pdte. Córdova, Cuenca, Azuay, Cuenca.
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.