Hotel Palace Puebla
Hotel, 3-star2 oriente No. 13 Colonia Centro, Puebla, MexicoShow on map
8.1 · Very good743 reviews
- Check-in from 2:00 PMCheck-out by 12:30 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.5 out of 10, at 2 oriente No. 13 Colonia Centro.
- Free parkingThe property states parking on site is free for guests.
Historic Charm and Modern Comfort
Convenient Location: Hotel Palace Puebla is centrally located, just steps away from Puebla’s iconic Main Square and cathedral.
Delicious Dining: Indulge in traditional Puebla dishes and flavorful Mexican cuisine at the on-site restaurant.
Easy Access to Attractions: With popular tourist spots within walking distance and the convention center a short stroll away, Hotel Palace Puebla is the perfect base for exploring the city.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
Rooms
8.1
Very good
Rated 8.1 out of 10 by 743 guests who stayed here.
- Cleanliness6.5
- Service9.5
- Location9.5
- Rooms7.0
- Amenities7.5
- Value7.9
- Food & drink9.0
Guests mention
Friendly staffGreat locationDelicious food
RicardoMexicoTodo
Todo bien
MARIFLORMexicoLA PASAMOS MUY A GUSTO, SIN DUDA VOLVERÍAMOS
La ubicación está excelente, se puede ir caminando al centro, catedral, museos. El estacionamiento está incluido y a pesar de que está a un par de cuadras, es razonablemente cerca; además de que también está disponible…
Rene AMexicoUbicación
Vázquez SánchezMexicoEn general el personal muy atento
floresMexicoExcelente ubicación, muy limpio
El colchón estaba irregular
Antonio Ramos ReyesMexicoLa atención y limpieza
Todo bien
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
2 oriente No. 13 Colonia Centro, Puebla, Mexico
Guests rate the location 9.5 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 04:00 PM
Check-out by 12:30 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit via bank transfer is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Palace Puebla
What time is check-in and check-out at Hotel Palace Puebla?
Check-in is from 2:00 PM. Check-out is by 12:30 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Palace Puebla allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Palace Puebla?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Hotel Palace Puebla?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Palace Puebla have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Palace Puebla have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Palace Puebla?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Palace Puebla?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Palace Puebla?
2 oriente No. 13 Colonia Centro, Puebla.
Other places we book in Puebla
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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