Hotel Isabel

Hotel, 4-starAvenida 5 Poniente 125, Puebla, MexicoShow on map

You won’t be charged yet

Top rated

Guests rate it highest for service, location and amenities.

Check-in from 3:00 PMCheck-out by 1:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Exceptional locationGuests rate the location 9.5 out of 10, at Avenida 5 Poniente 125.

Luxurious Amenities Hotel Isabel in Puebla offers a 4-star experience with a fitness centre, garden, shared lounge, and terrace. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TV, and private bathrooms. Some rooms even boast balconies with stunning city views.

Convenient Services Enjoy complimentary WiFi, room service, and a 24-hour front desk for your convenience. The hotel also provides a safety deposit box in each room, ensuring a worry-free stay. Guests can unwind with a game of table tennis or explore nearby attractions such as Biblioteca Palafoxiana and Amparo Museum.

Ideal Location Situated just 300 metres from the city centre, Hotel Isabel is close to Acropolis Puebla and other popular landmarks. With Hermanos Serdán International Airport only 23 km away, this hotel is the perfect choice for your stay in Puebla.

What this place offers

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Room service
Business center
Terrace
Family rooms

Rooms

9.0

Top rated

Rated 9.0 out of 10 by 1,033 guests who stayed here.

Cleanliness8.5
Service9.5
Location9.5
Rooms8.5
Amenities9.0
Value9.0
Food & drink8.5

Guests mention

Good locationFriendly staff

Diana LorenaMexico
August 2026Solo traveller
Ubicación y limpieza
Faltan mejoras en el servicio de WiFi Internet
No funcionaba el internet
JoseUnited States
August 2026Solo traveller
Ubicación
Algo duro el colchón
FathiaFrance
August 2026Couple
Catastrophique
Emplacement
Nous sommes arrivés dans cet hôtel et avons reçu un accueil glacial.
Le réceptionniste était au téléphone et n’a pas daigné lever la tête. Il s’est ensuite entretenu avec une personne qui était arrivé après…
EnriqueSpain
August 2026Solo traveller
un buen sitio para explorar la ciudad
A unos pocos metros de la catedral de Puebla, el hotel tiene una excelente ubicación para explorar la ciudad. El hotel esta super limpio y el personal muy amable. Cama muy comoda y buena ducha. Habitación grande. La…
MatthewUnited Kingdom
August 2026Solo traveller
Really enjoyed our stay here in Puebla
Amazing location
Comfortable room with private bathroom
Nothing!
RichardSpain
August 2026Couple
Je ne renouvellerai pas
La situation
J’ai rarement vu un hôtel aussi bruyant que ça… wifi nul

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Avenida 5 Poniente 125, Puebla, Mexico

Guests rate the location 9.5 out of 10 — exceptional.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 06:00 PM

Check-out by 1:00 PM

Children welcome

No pets

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

What we’d check for you here

How many rooms they will hold at once, for how long, and on what terms.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Hotel Isabel

What time is check-in and check-out at Hotel Isabel?

Check-in is from 3:00 PM. Check-out is by 1:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Hotel Isabel allow pets?

No — the property states that pets are not allowed.

Does Hotel Isabel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I book a block of rooms at Hotel Isabel?

The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.

Can I check in late at Hotel Isabel?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Hotel Isabel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Hotel Isabel?

Avenida 5 Poniente 125, Puebla.

Other places we book in Puebla

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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