Hotel Elena

Hotel, 4-star2 Norte # 608 Col. Centro, Puebla, MexicoShow on map

You won’t be charged yet

8.2 · Very good1,080 reviews

Check-in from 2:00 PMCheck-out by 1:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Superb locationGuests rate the location 9.1 out of 10, at 2 Norte # 608 Col. Centro.
Free parkingThe property states parking on site is free for guests.

Central Location in Puebla Hotel Elena is conveniently located in the heart of Puebla, just 5 km from Acropolis Puebla. Situated near popular attractions such as Puebla Convention Centre and Biblioteca Palafoxiana, guests can easily explore the city's landmarks within minutes.

Comfortable Rooms and Amenities The hotel offers well-equipped rooms with modern amenities including a desk, flat-screen TV, and private bathrooms with showers. Guests can also enjoy the convenience of a 24-hour front desk, free WiFi, and a charming terrace to unwind after a day of sightseeing.

Delicious Dining Experience Indulge in a delightful dining experience at the on-site restaurant, serving a scrumptious continental breakfast to kick start your day of adventure in Puebla.

Book your stay at Hotel Elena for a memorable and convenient experience in Puebla.

What this place offers

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Family rooms
Laundry
Luggage storage
Safety deposit box

Rooms

8.2

Very good

Rated 8.2 out of 10 by 1,080 guests who stayed here.

Cleanliness7.5
Service8.6
Location9.1
Rooms7.5
Amenities8.1
Value8.6
Food & drink8.1

Guests mention

Great locationFriendly and helpful staff

JesusMexico
September 2026Solo traveller
Aceptable
No es desayuno. Sólo café, jugo y un panecito.
La ubicación es muy buena.
No hay agua para beber.
VictorMexico
August 2026Solo traveller
Las instalaciones
La recepción fue hasta las 2 pm
ConcepciónMexico
August 2026Group
Buena pero no de acuerdo a la espectativa costo-calidad
La atención y amabilidad de las recepcionistas.
Las habitaciones son más pequeñas de lo que parece en fotos.
Las fotos de las instalaciones no son actualizadas, se ve más desgastado el hotel y el agua caliente se tarda…
RamirezMexico
August 2026Couple
Regular
Desayuno bien pero mi habitación muy pequeña quise cambiar y pagar diferencia y la recepción me la nego y yo camine en los pasillos vi solas
algunas avitaciones por ese detalle creo no volver
El que menego el cambio de…
Rios GarciaMexico
August 2026Solo traveller
Muy buena ubicación
Instalaciones viejas y la habitación muy pequeña
ISELAMexico
August 2026Solo traveller
si regresaría
Ubicación y comodidad
La habitación estaba reducida

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

2 Norte # 608 Col. Centro, Puebla, Mexico

Guests rate the location 9.1 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM until 05:00 PM

Check-out by 1:00 PM

Children welcome

No pets

Free parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

What we’d check for you here

That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Hotel Elena

What time is check-in and check-out at Hotel Elena?

Check-in is from 2:00 PM. Check-out is by 1:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Hotel Elena allow pets?

No — the property states that pets are not allowed.

Is there parking at Hotel Elena?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Does Hotel Elena have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I check in late at Hotel Elena?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Hotel Elena?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Hotel Elena?

2 Norte # 608 Col. Centro, Puebla.

Other places we book in Puebla

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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