Hotel Diana
Hotel, 3-starAv 5 Pte #329, Puebla, PUE, 72000, Puebla, MexicoShow on map
Top rated
Guests rate it highest for service, location and value.
9.0205Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Av 5 Pte #329, Puebla, PUE, 72000.
Luxurious Spa Services Indulge in relaxing massages and treatments at our onsite spa to rejuvenate your senses during your stay.
Gourmet Dining and Bar Lounge Savor delicious meals at the hotel's restaurant or enjoy a refreshing drink at the trendy bar lounge for a culinary experience to remember.
Convenient Location and Nearby Attractions With key landmarks like Palafoxiana Library and Zócalo de Puebla just a short walk away, explore the city's cultural gems right from our centrally located hotel.
To book your tranquil getaway at Hotel Diana, contact us today for an unforgettable experience.
What this place offers
- Elevator
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Full-service spa
- Smoke-free property
- Tours/ticket assistance
- Free reception
- Snack bar/deli
- Free self parking
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 205 guests who stayed here.
- Cleanliness8.6
- Service10.0
- Location10.0
- Rooms7.6
- Amenities8.6
- Value9.6
- Food & drink7.6
Guests mention
Centrally locatedHelpful staffClean rooms
DavidClean room. Staff was very helpful. Restaurant was also great, the room service was neat. There were some nights were it was kinda noisy, but overall the stay was pleasant. They might want to reconsider the amenities…
Luis OzielHabitación limpia y cómoda
arturoNo habia jabon de mano, tuve que pedir, asi como la colcha
Las almohadas duras, pedi cambio no tenian
LilianaEl hotel es lindo y agradable. Una muy buena opción para hospedarte en el centro de Puebla.
LorenzoEl zócalo está cerca
RaúlTodo excelente
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Av 5 Pte #329, Puebla, PUE, 72000, Puebla, Mexico
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 05:00 PM
Check-out by 12:00 PM
No children
Show more
No pets
No smoking anywhere on the property
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
General. Guests are provided with free hand sanitizer
General. Staff wears personal protective equipment
General. Property is cleaned with disinfectant
General. Social distancing measures are in place
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Diana
What time is check-in and check-out at Hotel Diana?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Diana allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Diana?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Hotel Diana have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hotel Diana?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Hotel Diana have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Diana?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Diana?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Diana?
Av 5 Pte #329, Puebla, PUE, 72000, Puebla.
Other places we book in Puebla
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
Gran Hotel de Puebla by HNF10.0 · 238 reviews
Holiday Inn Express Puebla by IHG9.4 · 1381 reviews
Hotel Boutique Casareyna9.4 · 1144 reviews
Luma B&B Boutique10.0 · 101 reviews
Cartesiano Boutique & Wellness Hotel9.4 · 887 reviewsStaybridge Suites Puebla by IHGMilo Collection HotelThe DearFiesta Inn Parque PueblaFour Points by Sheraton PueblaHoliday Inn Puebla Finsa by IHGBanyan Tree PueblaHotel Boutique Casona de la China Poblana - Adults OnlyHotel Boutique Posada XVIICasona de los Sapos Hotel BoutiqueJF Grand PueblaFiesta Inn Express Puebla ExplanadaHotel Marqués del ÁngelHampton Inn & Suites By Hilton PueblaHotel 5 de MayoHoliday Inn Puebla La Noria by IHGRadisson Puebla AngelopolisGrand Fiesta Americana Puebla AngelópolisPresidente InterContinental Puebla by IHGOne Puebla Angelopolis PerifericoHotel Casa MonarcaFiesta Inn Puebla Las AnimasHotel IsabelCasa Azulai Puebla Hotel Boutiquevoco Royalty Puebla Downtown by IHG