Top rated
Guests rate it highest for cleanliness, service and location.
9.136Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM.
- Exceptional locationGuests rate the location 10.0 out of 10, at Aldea Zama.
Luxurious Accommodations Experience modern comfort and convenience in our stylishly appointed units featuring a kitchen, terrace, and free WiFi.
Rooftop Pool Relax and unwind at our rooftop pool while enjoying panoramic views of Tulum.
Convenient Location With key attractions just a short drive away, our aparthotel offers easy access to must-see destinations like the Tulum Archeological Site and Tulum Bus Station.
For an unforgettable stay in Tulum, book your accommodation at Urbano by Sundara today.
What this place offers
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Terrace
- Family rooms
- Express check-in/check-out
- Solarium
- Non-smoking throughout
- Private check-in/check-out
Rooms
9.1
Top rated
Rated 9.1 out of 10 by 36 guests who stayed here.
- Cleanliness10.0
- Service10.0
- Location10.0
- Rooms10.0
- Amenities10.0
- Value10.0
- Food & drink10.0
Guests mention
Clean roomsFriendly staff
SanneNLFijn appartement in een rustige wijk van Tulum
Het is een ruim appartement met een heerlijk groot bed en voorzien van alles wat je nodig hebt. Het personeel was super vriendelijk en stonden voor je klaar wanneer nodig.
AdrienSpainAmazing apartment !!
Everything. The room is spacious, very bright and well equipped. The experience is amazing from to communication, checkin to checkout. A 100% recommendation
Nothing
StephanieUnited StatesGreat trip, it’s nearby to local undeveloped areas which was so humbling to see.
The location was nice and quiet. A great cafe was right downstairs. The staff was great! Nico IS Tulum. He is warm, very helpful and hospitable.
The rooftop pool was pretty small but the balcony one was great! I sat up…
JanCzech RepublicBe happy to stay again
Everything was great
FabriceFranceLa modernité du logement et la qualité de ses équipements, immeuble dans un nouveau quartier
Rien
alejandraUnited StatesMuy bonito y limpio!
Las instalaciones estan muy bonitas, el espacio es cómodo y agradable. Nos hubiera gustado quedarnos mas tiempo. Todo super limpio.
La tetera, después de hervir el agua, esta sabe a metal. Tuvimos que desechar el agua.…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Aldea Zama, Tulum, Mexico
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 11:00 AM
No children
Show more
No pets
Non-smoking rooms available
There is no front desk at this property. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. The host will greet guests on arrival. A virtual front desk provides assistance to guests.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Accessibility. No elevators
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Urbano by Sundara
What time is check-in and check-out at Urbano by Sundara?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Urbano by Sundara allow pets?
No — the property states that pets are not allowed.
Is there parking at Urbano by Sundara?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Urbano by Sundara have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Urbano by Sundara have Wi-Fi?
Yes — internet access is listed among the property's facilities.
How do I book Urbano by Sundara?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Urbano by Sundara?
Aldea Zama, Tulum.
Other places we book in Tulum
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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