Hotel Ma'xanab
Hotel, 4-starCarretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760, Tulum, MexicoShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.8118Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Exceptional locationGuests rate the location 9.9 out of 10, at Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Spa and Recreational Activities Indulge in massages, body treatments, and more at the spa, or take a dip in the outdoor pool. Stay active with the fitness center and rent bicycles for exploring the area.
Exquisite Dining and Bar Experience Savor delicious meals at the restaurant or enjoy room service. Unwind with a drink at the bar or beach bar while soaking in the picturesque surroundings.
Elegant Rooms and Premium Amenities Relax in individually decorated guestrooms with modern amenities like MP3 docking stations and free minibar items. Enjoy the comfort of memory foam beds and private balconies or patios.
Book now for a truly rejuvenating and luxurious stay at Hotel Ma'xanab in Tulum!
What this place offers
- Free breakfast
- Full-service spa
- Fitness facilities
- Free WiFi
- Terrace
- Garden
- Concierge service
- Wheelchair accessible
- Outdoor furniture
- Safe-deposit box at front desk
Rooms
9.8
Exceptional
Rated 9.8 out of 10 by 118 guests who stayed here.
- Cleanliness9.9
- Service10.0
- Location9.9
- Rooms9.9
- Amenities9.9
- Value9.4
- Food & drink9.4
Guests mention
Friendly staffExcellent serviceModern roomsGreat locationDelicious food
JoshuaLoved this place will definitely be coming back. Staff is super nice and friendly
JAEWONnothing
ErykaThe loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to…
NicholasEveryone was amazing! We will definitely be back. Armando, Hermando, Paulina and Luiz were the best.
MARIA DEJESUSThis is a boutique hotel with only 16 rooms. You have attention and the staff gets to know you quickly. They have exceptional service and the rooms are extremely comfortable.
MartinWould definitely recommend!
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760, Tulum, Mexico
Guests rate the location 9.9 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:00 PM
Check-out by 12:00 PM
No children
Show more
No pets
No smoking anywhere on the property
The front desk is open daily from 8:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
Guest type. Essential workers only - NO
Accessibility. No elevators
Guest type. Caters to adults only
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
Pool access available from 11:00 AM to 6:00 PM.Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 18 years old are not permitted at this adults-only property. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Ma'xanab
What time is check-in and check-out at Hotel Ma'xanab?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Ma'xanab allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Ma'xanab?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Hotel Ma'xanab have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Hotel Ma'xanab?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Ma'xanab have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Ma'xanab have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Hotel Ma'xanab?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Ma'xanab?
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760, Tulum.
Other places we book in Tulum
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
Casa Colibrí Tankah9.8 · 358 reviews
Botånica Tulum9.5 · 1009 reviews
NEST Tulum9.8 · 147 reviews
Mezzanine by La Zebra, an SLH Hotel9.6 · 255 reviews
Hotel Panamera9.6 · 245 reviewsCabanas Tulum- Beach Hotel & SpaHotel Tiki Tiki TulumEncantada TulumUJO Condo BoutiqueUna VidaHotel Bardo - Adults OnlyHotel MilamCasa AlmendroLos ArrecifesLittle Gem Hotel Tulum La VeletaHotel Piedra EscondidaCasa MalcaTago Tulum by G HotelsLibelula Tulum Beachfront HotelConrad Tulum Riviera MayaLumina at LOSANTOS TulumThe Yellow NestHotel Milam, Michelin Key winnerHotel Shibari - Restaurant & Cenote ClubNiik TulumJashita HotelAlea TulumHotel Tiki Tiki TulumVilla Pescadores Tulum-Beachfront hotel by Ahau CollectionMi Amor by La Zebra, an SLH Hotel