Conrad Tulum Riviera Maya
Resort, 5-starCarretera Cancun Tulum 307, Tulum, MexicoShow on map
Top rated
Guests rate it highest for location, rooms and value.
9.2356Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Carretera Cancun Tulum 307.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodations Experience luxury at its finest with air-conditioned rooms equipped with modern amenities such as a coffee machine, minibar, and flat-screen TV. Selected rooms even come with a kitchen for added convenience. Rest comfortably on the plush bed with premium bed linen provided.
Dining Excellence Indulge your taste buds at our on-site restaurant offering a delectable array of American, Caribbean, and Greek cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available upon request. Enjoy a culinary journey without leaving the comfort of the resort.
Exciting Leisure Activities Unwind by the outdoor swimming pool, stay active at the fitness centre, or explore the area on the complimentary bikes provided. For families, there's a children's playground and kids' club. With cycling and car hire options nearby, adventure awaits just outside our doors.
Book your stay at Conrad Tulum Riviera Maya for an unforgettable luxury experience amidst the beauty of Tulum.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 356 guests who stayed here.
- Cleanliness8.8
- Service8.8
- Location10.0
- Rooms9.8
- Amenities9.3
- Value9.3
- Food & drink8.7
Guests mention
Beautiful propertyEnergetic staff
PaulCanadaWe had an amazing time
Everything was perfect
OliverGermanyPerfecta parada en Tulum.
Estuve con mi familia en agosto 2026. En general es hotel es fantástico, como por otra parte no puede ser de otra manera, teniendo en cuenta que es un hotel 5 estrellas muy caro. El servicio es excelente, personal muy…
AlessandroItalyÈ stato un soggiorno indimenticabile
Tutto bellissimo curato nel minimo dettaglio
Nulla da segnalare
GabrielFranceL’hôtel est beau, le personnel plutôt sympa, mais les responsables se comportent très mal, aucune empathie envers les clients
Déçu
MaureenFrance★★★★★ Un séjour exceptionnel
Nous avons passé un excellent séjour au Conrad Tulum et avons été particulièrement impressionnés par la qualité du service et l’attention portée aux détails. Le personnel est extrêmement professionnel, disponible et…
Melissarohn42NASHVILLE, DAVIDSON COUNTY, TENNESSEEExperience of a lifetime
An absolutely perfect experience. From arrival to departure, each and every team member was phenomenal. We had a fabulous stay with this team and the accommodations. They recognize the value of hospitality at this…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Carretera Cancun Tulum 307, Tulum, Mexico
Guests rate the location 10.0 out of 10 — exceptional.
Top attractions
- Tulum Archaeological Zone (Tulum Ruins)3.5 km
- Coba Archaeological Site42.0 km
- Chichén Itzá120.0 km
Nature
- Playa Paraiso (Tulum Beach)4.5 km
- Gran Cenote6.0 km
- Sian Ka'an Biosphere Reserve18.0 km
- Akumal Beach (Turtle Bay)25.0 km
Nearby
- Tulum ADO Bus Station (Tulum town)8.0 km
Airports
- Cancún International Airport (CUN)118.0 km
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
Show more
Pets allowed on request; charges may apply
Free parking on site
Non-smoking rooms available
Parking. Free private parking is possible on site (reservation is not needed).
Pets. Pets are allowed on request. Charges may be applicable.
Children and extra bed policy. Children of any age are allowed. You haven't added any cots. You haven't added any extra beds.
Internet. WiFi is available in public areas and is free of charge.
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Conrad Tulum Riviera Maya
What time is check-in and check-out at Conrad Tulum Riviera Maya?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Conrad Tulum Riviera Maya allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at Conrad Tulum Riviera Maya?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Conrad Tulum Riviera Maya have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Conrad Tulum Riviera Maya?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Conrad Tulum Riviera Maya have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Conrad Tulum Riviera Maya?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Conrad Tulum Riviera Maya have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Conrad Tulum Riviera Maya?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Conrad Tulum Riviera Maya?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Conrad Tulum Riviera Maya?
Carretera Cancun Tulum 307, Tulum.
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