7.9 · Good417 reviews
- Check-in from 3:00 PMCheck-out by 12:30 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Good locationGuests rate the location 7.2 out of 10, at Avenida Kukulkan.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation in Tulum
Exceptional Amenities: Enjoy an outdoor pool, fitness center, and garden at The Waves Tulum. With a bar on-site and free WiFi, your comfort is our priority.
Culinary Delights: Indulge in a variety of dining options, from Mexican to Pizza to Seafood, with vegetarian, vegan, and gluten-free choices available. Start your day with a buffet, à la carte, or vegetarian breakfast.
Wellness Retreat: Relax and rejuvenate with our sauna and hot tub facilities. Unwind in style after exploring nearby attractions like Tulum Archeological Site and Tulum Bus Station.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
7.9
Good
Rated 7.9 out of 10 by 417 guests who stayed here.
- Cleanliness6.2
- Service7.7
- Location7.2
- Rooms8.6
- Amenities7.2
- Value9.1
- Food & drink8.2
Guests mention
Spacious roomsGood breakfast
johnCanadaeasy access
friendly staff
good location
secured parking
24/24 reception
won't find better at this price
need a kettle
Balcony chair needs to be replaced
no pool chair
LIDIAUnited StatesBueno
La alberca
Ke teníamos ke molestar a la señorita de enfrente para ke nos habrá la puerta cada vez ke salíamos
IrmaMexicoSi alberca y su cicineta
Unos mosquitos intrusos
MullerMexicoLa tranquilidad y las piscinas
No conraban con llaves para las habitaciones, tenían que abrirlas ellos.
PazMexicoMuy bien
Todo excelente
CarlosUnited StatesLove Tulum
The place is neat, pet friendly.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Avenida Kukulkan, Tulum, Mexico
Guests rate the location 7.2 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:30 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Waves Tulum by BNB Experience
What time is check-in and check-out at The Waves Tulum by BNB Experience?
Check-in is from 3:00 PM. Check-out is by 12:30 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Waves Tulum by BNB Experience allow pets?
No — the property states that pets are not allowed.
Is there parking at The Waves Tulum by BNB Experience?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does The Waves Tulum by BNB Experience have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at The Waves Tulum by BNB Experience?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Waves Tulum by BNB Experience have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does The Waves Tulum by BNB Experience have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Waves Tulum by BNB Experience?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Waves Tulum by BNB Experience?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Waves Tulum by BNB Experience?
Avenida Kukulkan, Tulum.
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