8.3 · Very good139 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Very good locationGuests rate the location 8.4 out of 10, at 5 Calle 11 Sur.
Sustainable Luxury in Tulum
Green Oasis: The Reserve Tulum boasts a lush garden and refreshing pool views, offering a sustainable escape in Tulum. Enjoy the tranquility of nature while being just 6.3 km from the Tulum Archeological Site.
Modern Comforts: Each unit is thoughtfully equipped with air conditioning, streaming services on a flat-screen TV, and a fully stocked kitchen. Relax in the bath, brew a coffee, or catch up on work at the desk - everything you need for a comfortable stay.
Convenience at Your Fingertips: With a 24-hour front desk, full-day security, free WiFi, and complimentary parking, we ensure a seamless experience for our guests. Plus, don't forget to unwind at our on-site bar or explore the area with our convenient bicycle rental service.
What this place offers
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Terrace
- Family rooms
- Non-smoking throughout
- Staff adhere to local safety protocols
- Hand sanitizer in guest room and key areas
Rooms
8.3
Very good
Rated 8.3 out of 10 by 139 guests who stayed here.
- Cleanliness7.4
- Service8.9
- Location8.4
- Rooms8.4
- Amenities8.4
- Value8.4
- Food & drink8.4
Guests mention
Convenient locationSatisfactory room on ground floor
Or IsraelIsraelאחלה חדרים ממש צמודים אחד לשני איזור שקט אין קליטה בכלל רק שיוצאים מהדירה יש WiFi בלובי של הבניין ואין בכלל WiFi בחדרים וזה 4 דק נסיעה מחב״ד אז ממליץ רק עם רכב
MuhammetBelgiumLa piscine
Aucune service, nous sommes restes une semaine la chambre n a pas été nettoyee une seulement fois, un essuie pour deux sans changement, pauvre en equipement, un jour sans wifi.
Trop cher pour ce que c est.
GilMexicoHabitaciones con áreas de oportunidad
La habitación de planta baja
Que no me enviaron las claves de acceso y ubicación de las habitaciones. Hasta que ya estaba hospedado llego el correo de indicaciones.
La habitación de planta alta no tenía toallas.
No había…
MichelleNLGreat
Everything
MarianneCanadaGood
The room was little but confortable and clean. Location was good and easy to find.
But caution. There is no elevator
LawsonCanadaCabana
Nice cabana
Pool is not heated
No potable water
Neighbors played loud music into the small hours
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
5 Calle 11 Sur, Tulum, Mexico
Guests rate the location 8.4 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:00 PM
Check-out by 12:00 PM
No children
Show more
No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Reserve Tulum
What time is check-in and check-out at The Reserve Tulum?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Reserve Tulum allow pets?
No — the property states that pets are not allowed.
Is there parking at The Reserve Tulum?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does The Reserve Tulum have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does The Reserve Tulum have Wi-Fi?
Yes — internet access is listed among the property's facilities.
How do I book The Reserve Tulum?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Reserve Tulum?
5 Calle 11 Sur, Tulum.
Other places we book in Tulum
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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