The Quetzal
Bed and breakfast, 4-star10 Calle Orquideas, Cancún, MexicoShow on map
Top rated
Guests rate it highest for service, food and location.
9.41,569Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at 10 Calle Orquideas.
- Free parkingThe property states parking on site is free for guests.
Sustainable Bed and Breakfast in Cancún
Luxurious Amenities: The Quetzal offers air-conditioned rooms with free WiFi, a patio, and a swimming pool with stunning pool views. Guests can enjoy a sun terrace, 24-hour front desk, and garden views.
Comfort and Convenience: Each room is equipped with a desk, private bathroom with shower, bathrobes, slippers, and a hairdryer. Bed linen and towels are provided for a comfortable stay.
Relaxation and Exploration: Guests can unwind in the garden, shared lounge area, or enjoy sightseeing tours near the property. With popular attractions nearby, including Cancun Bus Station and Beto Avila Stadium, The Quetzal is the perfect choice for your Cancún getaway.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Room service
- Terrace
Rooms
9.4
Top rated
Rated 9.4 out of 10 by 1,569 guests who stayed here.
- Cleanliness8.3
- Service9.8
- Location9.3
- Rooms9.3
- Amenities9.3
- Value9.3
- Food & drink9.8
Guests mention
Unique charmExceptional serviceDelicious breakfast
Batuhan BerberEEBest option in the Cancun Center
Simon and his family doing a great job for this hotel. It is right in the center in Cancun where tourist want to be (for those who doesn't want to be in Hotel Zona anymore). Looking very nice and tidy. Simon made it sure…
juan carlosArgentinaSin duda volvería. 100% recomendable
Simón está permanentemente atento a cualquier necesidad. Gran anfitrión.
Luis prepara unos desayunos exquisitos.
La pileta es perfecta.
No hay ruidos a pesar de estar céntrico. Se vive en el Cancún verdadero.
Es…
JulnaplFranceSuper sejour a lhotel quetzal je recomande
Le petit dejeuner la piscine la chambre le personnel
SantiagoSpainUna estancia inolvidable y superecomendable
Hola el desayuno estaba muy rico, cada dia cambiaba el plato principal y nos traian jugos y fruta cortada, con mucha amabilidad, incluso un dia que teníamos que salir muy temprano, nos prepararon una bolsa de picnic con…
LilibethUnited StatesWill be back
The details, location and breakfast
Nothing
RitaUnited KingdomThe hotel is so cute in its decoration and the staff (Simon) specifically is amazing! He was so helpful in arranging us to stay an extra night, check out late, and upgrade the room. We loved our room and it was our…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
10 Calle Orquideas, Cancún, Mexico
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:00 PM
Check-out by 11:00 AM
No children
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Quetzal
What time is check-in and check-out at The Quetzal?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Quetzal allow pets?
No — the property states that pets are not allowed.
Is there parking at The Quetzal?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does The Quetzal have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at The Quetzal?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Quetzal have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does The Quetzal have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Quetzal?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Quetzal?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Quetzal?
10 Calle Orquideas, Cancún.
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Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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