Kempinski Hotel Cancun
Resort, 5-starRetorno del Rey No. 36, Cancún, MexicoShow on map
Top rated
Guests rate it highest for service, location and cleanliness.
9.2638Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.4 out of 10, at Retorno del Rey No. 36.
- Parking on siteAvailable at a charge the property sets.
Luxurious Amenities and Services
This Kempinski Hotel Cancun is a paradise offering 2 outdoor swimming pools, a rejuvenating spa, and a pristine private beach. Indulge in modern rooms with top-notch entertainment systems and unwind in the Kempinski spa and Salon with a variety of massage therapies and body treatments.
Exquisite Dining Experience
Savor a culinary journey from traditional Asian delights at The Sushi Bar to Mediterranean flavors at Fantino. Enjoy indoor or outdoor dining with ocean views and sip on cocktails at the elegant Lobby Lounge.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 638 guests who stayed here.
- Cleanliness9.4
- Service9.8
- Location9.4
- Rooms9.3
- Amenities8.9
- Value8.3
- Food & drink8.9
Guests mention
Excellent serviceBeautiful location
idrisFranceIdéal pour finir les vacances en beauté et en toute sérénité
Quasiment tout : les chambres, les équipements sportifs, les piscines, les restaurants et surtout la qualité de service personnalisée, le professionnalisme de l'ensemble du personnel
le petit déj un peu limité avec la…
brianas807Ask for Osman!
Kempinski Cancun was such a lovely experience and it was largely due to our waiter, Osman! We were celebrating my friend’s birthday, and he went out of his way to make sure we had a 100% authentic Yucatán breakfast made…
V7734UGsandraeExperience the Magic that is the Kempinski Hotel Cancun
I have stayed at this property before when it was the Ritz-Carlton, and I can confidently say that The Kempinski Hotel Cancun has preserved everything that made it special while elevating the experience even further.…
michaelpZ9466DHOnly the name has changed still a wonderful experience
My wife and I just spent five memorable nights at the Kempinski Hotel Cancun. This hotel was previously the Ritz Carlton Cancun. This was our first visit since the hotel changed brands. We had previously been to the…
G1042MVrandymCan’t Beat the Kempinski in Cancun!
As a person who has been blessed to have travelled the US and Mexico extensively, I am proud to say the Kempinski Hotel in Cancun is my favorite. What makes it great? The people that work there. It is an amazing…
S3972OIhannahjIncredible experience!
Stayed with a few of my friends for a trip and everything was incredible. The amenities, location, views, staff- everything was top notch. The staff was extremely kind, intentional, and detail oriented. I was here for my…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Retorno del Rey No. 36, Cancún, Mexico
Guests rate the location 9.4 out of 10 — superb.
Top attractions
- Museo Subacuático de Arte (MUSA)3.5 km
- Zona Arqueológica El Rey (El Rey Ruins)5.0 km
- Museo Maya de Cancún6.0 km
- Coco Bongo (nightlife/club)10.0 km
- Parque Las Palapas (downtown plaza)15.0 km
Shopping
- La Isla Shopping Village7.0 km
Nature
- Playa Delfines8.0 km
- Isla Mujeres12.0 km
Nearby
- Ultramar Ferry Terminal (Puerto Juárez)12.0 km
Airports
- Cancún International Airport (CUN)18.0 km
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Kempinski Hotel Cancun
What time is check-in and check-out at Kempinski Hotel Cancun?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Kempinski Hotel Cancun allow pets?
No — the property states that pets are not allowed.
Is there parking at Kempinski Hotel Cancun?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Kempinski Hotel Cancun have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Kempinski Hotel Cancun?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Kempinski Hotel Cancun have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Kempinski Hotel Cancun?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Kempinski Hotel Cancun have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Kempinski Hotel Cancun?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Kempinski Hotel Cancun?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Kempinski Hotel Cancun?
Retorno del Rey No. 36, Cancún.
Other places we book in Cancún
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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