The Benson Hotel

Hotel, 4-starCnr Spence & Grafton Streets, Cairns, AustraliaShow on map

You won’t be charged yet

8.3 · Very good2,069 reviews

Check-in from 2:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
Exceptional locationGuests rate the location 10.0 out of 10, at Cnr Spence & Grafton Streets.
Parking on siteAvailable at a charge the property sets.

Luxurious Accommodations Experience the newly refreshed guest rooms at The Benson Hotel, featuring modern amenities such as 55" Smart TVs and stylish decor. Stay tuned for the upcoming refurbishment of bathrooms and furnishings to elevate your stay even further.

Prime Location Situated in the bustling central business district, The Benson Hotel is just a stone's throw away from major attractions including the Convention Center, Reef Casino, and Esplanade Lagoon. Enjoy the convenience of exploring the city on foot with the hotel's proximity to key landmarks and entertainment hubs.

Gastronomic Delights Indulge in a culinary journey at The Benson Bar & Restaurant, where you can savor a mix of cocktails, local delicacies, and modern dining options. With its elegant ambiance and outdoor seating, the restaurant is the perfect spot to unwind and enjoy the vibrant tropical surroundings.

Ready to experience the perfect blend of luxury and convenience at The Benson Hotel? Book your stay now and create unforgettable memories in the heart of the city.

What this place offers

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Terrace

Rooms

8.3

Very good

Rated 8.3 out of 10 by 2,069 guests who stayed here.

Cleanliness9.7
Service7.8
Location10.0
Rooms8.8
Amenities6.5
Value6.8
Food & drink7.0

Guests mention

Central, convenient locationComfortable bedsClean/tidy roomsSpacious roomsStrong shower pressureNice breakfast area (for some)

JulieAustralia
September 2026Couple
Beautiful room. Great roof bar. Lovely view
Room was luxurious. Comfy bed. Amazing views. Awesome roof top bar with happy hour
No wine glasses in room. Also Friday night across the road backpackers had a street party that was so loud with people screaming and…
SilviaAustria
September 2026Couple
Mittelmäßig
Große geräumige Zimmer. Badezimmer sehr gut!
Sehr laut! Ich habe alle drei Nächte kaum geschlafen! Es wurde bis in den Morgen Party gefeiert und das jeden Tag . Die Zimmertüren konnten nicht leise geschlossen werden da…
JenniferSpain
September 2026Couple
Instalaciones bastante bien pero el desayuno nos defraudó
El baño estaba limpio y era moderno y nuevo
El desayuno muy regular
LindellAustralia
September 2026Solo traveller
It was fine
The location was convenient as I was there for a conference.
The restaurant area on level 3 is nice.
The airconditioner was SO loud, to the point where even with earplugs I just slept with the sliding door ajar to try…
JoanneAustralia
September 2026Couple
Happy stay. Will stay again
Rooms nice and comfortable and really clean. Love the new carpet! Great location walking distance to everything. Friendly and helpful staff.
There was a private event in the hotels restaurant/bar below our room with very…
KadyAustralia
September 2026Solo traveller
Overpriced and under delivered
The pool and bar looked nice
My room smelled strongly of mould and one of the reception staff was really rude. The chrome cast didn’t work, there was a lot of noice from the bars/pubs in the street. Lifts were a…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.

Where you’ll be

Cnr Spence & Grafton Streets, Cairns, Australia

Guests rate the location 10.0 out of 10 — exceptional.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM until 12:00 AM

Check-out by 10:00 AM

Children welcome

No pets

Paid parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Please note that for bookings of 10 rooms or more, different policies or procedures apply. Please contact the property in advance, using the contact details found on the booking confirmation. Please note that there is a 1.5% surcharge when you pay with Visa or Mastercard and 2% when using Amex when you pay with a credit card at the Hotel's reception desk. The Hotel requests an incidental deposit of $50 per night, during your stay (as a deposit or an authorization on your card) for any incidental charges, any credit will be refunded on departure.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

What we’d check for you here

How many rooms they will hold at once, for how long, and on what terms.
That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about The Benson Hotel

What time is check-in and check-out at The Benson Hotel?

Check-in is from 2:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does The Benson Hotel allow pets?

No — the property states that pets are not allowed.

Is there parking at The Benson Hotel?

Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.

Does The Benson Hotel have a pool?

Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.

Is breakfast included at The Benson Hotel?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does The Benson Hotel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I book a block of rooms at The Benson Hotel?

The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.

Does The Benson Hotel have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at The Benson Hotel?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book The Benson Hotel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is The Benson Hotel?

Cnr Spence & Grafton Streets, Cairns.

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