SO/ Auckland
Hotel, 5-starCnr. Customs East & Gore Street, Auckland, New ZealandShow on map
Fabulous
Guests rate it highest for location, food and amenities.
8.91,471Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.6 out of 10, at Cnr. Customs East & Gore Street.
- Parking on siteAvailable at a charge the property sets.
Luxurious Urban Hotel in Downtown Britomart
Avant-Garde Design: Immerse yourself in the essence of the destination with avant-garde design blending seamlessly with the hotel's soul.
Culinary Delights: Indulge in reimagined Asian-inspired dishes at Harbour Society, artisan coffee at Javalab Café, and cocktails at the MIXO lobby bar or HI-SO rooftop bar.
Vibrant Wellness Centre: Rebalance and rejuvenate at the vibrant wellness centre, where experts specialize in de-stressing and relaxation, leaving you feeling empowered.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
8.9
Fabulous
Rated 8.9 out of 10 by 1,471 guests who stayed here.
- Cleanliness8.1
- Service9.1
- Location9.6
- Rooms8.6
- Amenities9.1
- Value8.6
- Food & drink9.1
Guests mention
Excellent locationGood amenitiesNice food options
Gary YNew ZealandExcellent. Just what you would expect from the pictures.
DavidAustraliaGreat hotel with some shortcomings.
Great location, close to everywhere you need to be.
The housekeeping service was hit and miss. Whilst we were away for 5 hours on day 1, our room wasn’t serviced. On day 2 it was the same and we had to ring to get the…
Freedom53713682209Lovely Hotel, Would Recommend
The hotel is quite stunning. The rooftop bar offers some nice views and drinks are reasonably priced. The room is lovely and very clean on arrival . A welcome pastry was brought to us by the concierge and was delicious.…
Dream57934403198Nice Stay, Nice Area at So Auckland
I very much enjoyed our stay here. The hotel room was beautiful and they met our accommodation requests. The front desk people were kind and helpful. We especially liked the central location close to the train and water.…
GardeniaNew ZealandExcellent
Everything
Entry to room was not clear
Climber13229847944Amazing experience!
Dhruv and sudesh were amazing and very helpful, the rooms were amazing and had a huge tub! I will definitely be coming back to stay again
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Cnr. Customs East & Gore Street, Auckland, New Zealand
Guests rate the location 9.6 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 11:00 AM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about SO/ Auckland
What time is check-in and check-out at SO/ Auckland?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does SO/ Auckland allow pets?
No — the property states that pets are not allowed.
Is there parking at SO/ Auckland?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does SO/ Auckland have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at SO/ Auckland?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does SO/ Auckland have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at SO/ Auckland?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does SO/ Auckland have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at SO/ Auckland?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book SO/ Auckland?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is SO/ Auckland?
Cnr. Customs East & Gore Street, Auckland.
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