Phoenix by Kan
Hotel, 3-starCarr. Tulum - Boca Paila Km 11, Tulum, MexicoShow on map
9.0 · Superb5 reviews
- Check-in from 3:00 PMCheck-out by 11:30 AM.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Spa Services Indulge in massages, body treatments, and facials to relax and rejuvenate during your stay.
Exclusive Beach Access Enjoy the private beach and take in the beautiful surroundings or opt for a leisurely bike ride with our available rentals.
Delicious Dining and Drinks Savor a satisfying meal at the restaurant and unwind with your favorite drink at the bar/lounge. Don't miss the complimentary continental breakfast served daily.
To experience all this and more, book your stay at Phoenix by Kan and immerse yourself in luxury and relaxation amidst the stunning beauty of Tulum.
What this place offers
- Free breakfast
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Continental breakfast
- Concierge service
- Wheelchair accessible
- Free breakfast
- Front desk (limited hours)
Rooms
9.0
Superb
Rated 9.0 out of 10 by 5 guests who stayed here.
HanneVakkert rett på stranden i Tulum
Nydelig lite hotell på stranden lengst sør på Tulum beach, i naturreservatet. Trenger ikke sko, går i sanden. 7 små hytter, 14 sengeplasser. Veldig koselig. Stille og rolig.
Gunnar LEasy going - happy vibes
Great for easy going travellers. Many things to like and some not so much. Cozy atmosphere and friendly staff. Water cut-off a couple of times, ran out of food and wine in the restaurants. Easy to fix the issues. I like…
HARUBI ABuena ubicación
Muy bonito
LuciaThank you Casa Phoenix for this amazing experience. This hotel is located on the best beach inside the natural reserve. The service and the food was amazing. Can’t wait to be back next summer!
CarlThe place is magical. It is located in the raw un-touched part of Tulum. INSIDE the Sian Kaan natural reserve. Small restaurant with a bar and a beautiful beach with sun-beds.
At night its just a bliss hearing the waves…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews.
Where you’ll be
Carr. Tulum - Boca Paila Km 11, Tulum, Mexico
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:00 PM
Check-out by 11:30 AM
No children
Show more
No pets
No smoking anywhere on the property
The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. The front desk is staffed during limited hours.
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
Pets. Service animals are exempt from fees/restrictions
General. Guests are provided with free hand sanitizer
Accessibility. No elevators
General. Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F
General. Staff wears personal protective equipment
Covid. Property does not offer onsite COVID-19 testing
General. Property is cleaned with disinfectant
General. Professional property host/manager
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Commonly-touched surfaces are cleaned with disinfectant
Health & Safety. Property does not require health documentation at check-in
General. Shield between guests and staff in main contact areas
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Phoenix by Kan
What time is check-in and check-out at Phoenix by Kan?
Check-in is from 3:00 PM. Check-out is by 11:30 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Phoenix by Kan allow pets?
No — the property states that pets are not allowed.
Is there parking at Phoenix by Kan?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Phoenix by Kan?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Phoenix by Kan have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Phoenix by Kan have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Phoenix by Kan?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Phoenix by Kan?
Carr. Tulum - Boca Paila Km 11, Tulum.
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