8.2 · Very good247 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Good locationGuests rate the location 7.8 out of 10, at Aldea Zama.
Luxurious Accommodation and Services
Orchid House Tulum presents a lavish experience with its 5-star amenities including an outdoor swimming pool, beautiful gardens, and a charming terrace. Indulge in exquisite meals at the on-site restaurant and enjoy the convenience of concierge and dry cleaning services.
Convenience and Connectivity
With a 24-hour front desk, airport transfers, room service, and complimentary WiFi, Orchid House Tulum ensures a seamless stay for all guests. Whether you're relaxing by the pool or exploring nearby attractions like South Tulum Beach and the Tulum Archeological Site, this hotel caters to all your needs.
What this place offers
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Scuba diving on site
- Snorkeling on site
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Free pool cabanas
Rooms
8.2
Very good
Rated 8.2 out of 10 by 247 guests who stayed here.
- Cleanliness8.2
- Service7.5
- Location7.8
- Rooms8.8
- Amenities8.2
- Value8.2
- Food & drink7.4
Guests mention
Friendly, helpful staff with good recommendationsNice aesthetic / jungle vibeGood room with a nice bathClose to supermarket and motorbike rentalNearby restaurants and bars
AoifeUnited KingdomJungle vibes with friendly staff
Nice aesthetic, friendly staff with good recommendations. Room was good with a nice bath. Around the corner from a supermarket and place to rent motor bikes
we went in low season and found that the reception wasn’t…
CasperDKGood option to stay in the jungle
Beautiful place in the "jungle" though it's now mainly a residential/commercial area. Some good restaurant and bar options around, however the main attractions of the beach and downtown do require a car / scooter. Really…
virginiaItalyall fantastic
The staff is amazing Franck and David at the reception are fantastic and helps with everything. also the guys at the bar and the cleaning ladies
breakfast inciuded is sinple but very good, natural huices and jam
MariennyThey are very attentive and friendly. The facilities were a little wonky, the shower water would get stuck on one setting hot or cold. The room had many spider webs around. The private jacuzzi was nice and so were the…
VenusProperty did not let us know it was closed took us to a sister property wasn’t to my liking also was no one else at the property but workers. Which made us nervous. So we ended up booking another property. Staff was…
AnonymousUnited StatesExceptional
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
Aldea Zama, Tulum, Mexico
Guests rate the location 7.8 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Non-smoking rooms available
Parking. No parking available.
Children and extra bed policy. Children of any age are allowed. You haven't added any cots. You haven't added any extra beds.
Pets. Pets are not allowed.
Internet. WiFi is available in the hotel rooms and is free of charge.
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Orchid House Tulum Jungle
What time is check-in and check-out at Orchid House Tulum Jungle?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Orchid House Tulum Jungle allow pets?
No — the property states that pets are not allowed.
Does Orchid House Tulum Jungle have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Orchid House Tulum Jungle have Wi-Fi?
Yes — internet access is listed among the property's facilities.
How do I book Orchid House Tulum Jungle?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Orchid House Tulum Jungle?
Aldea Zama, Tulum.
Other places we book in Tulum
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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