Nerea Tulum
Hotel, 4-starFraccionamiento tankah III Mza 3 Lote 21, Tulum, MexicoShow on map
Top rated
Guests rate it highest for location, service and rooms.
9.257Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at Fraccionamiento tankah III Mza 3 Lote 21.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Relaxation at the Spa: Enjoy massages, body treatments, and facials at the full-service spa. Leisure Options: Take advantage of the outdoor pool, lazy river, and spa tub for a refreshing experience. Delightful Dining: Enjoy a meal at the on-site restaurant or sip your favorite drink at the poolside bar.
Experience beachfront luxury at Nerea Tulum. Book now for an unforgettable stay amidst breathtaking surroundings.
What this place offers
- Free breakfast
- Full-service spa
- Boat tours nearby
- Proposal/romance packages available
- Express check-out
- Free bicycles on site
- Free beach club on site
- Clubhouse
- Free WiFi
- 24-hour front desk
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 57 guests who stayed here.
- Cleanliness8.5
- Service9.1
- Location9.1
- Rooms9.1
- Amenities8.6
- Value8.6
- Food & drink8.6
Guests mention
Great staffBeautiful locationQuiet and serene atmosphere
KayleeThe staff was great and the hotel was like a healing getaway while being close enough to town. It was also very easy to find off the highway.
TIMOTHYStill a beautiful place to stay, secluded and serene. Hopefully La Palapa will be replaced. The kitchen was closed for renevation but they upgraded me to a room with a private rooftop pool.
CARLOSAcogedor y sereno, es el refugio perfecto para desconectar y dejarse abrazar por la naturaleza.
CARLOSNestled north of Tulum, this hidden haven wraps you in stillness, where the whispers of the scenery dance with golden light. Each morning unfolds like a love letter, breathtaking views pouring through the windows,…
Bruce JamesQuiet and beautiful retreat, wonderful staff.
StephanieLoved how quiet and secluded it was.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Fraccionamiento tankah III Mza 3 Lote 21, Tulum, Mexico
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 12:00 PM
No children
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No pets
No smoking anywhere on the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Noise policy. Noise-free rooms not guaranteed
Check-in & Check-out. Contactless check-out is available
General. Cashless transactions are available
Guest type. Essential workers only - NO
Accessibility. No elevators
Covid. Property does not offer onsite COVID-19 testing
Children and extra beds. Children not allowed
Guest type. LGBTQ friendly
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Children and extra beds. No cribs (infant beds) available
Health & Safety. Property does not require health documentation at check-in
General. Gap period enforced between guest stays - 24 hours
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Nerea Tulum
What time is check-in and check-out at Nerea Tulum?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Nerea Tulum allow pets?
No — the property states that pets are not allowed.
Is there parking at Nerea Tulum?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Nerea Tulum have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Nerea Tulum?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Nerea Tulum have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Nerea Tulum have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Nerea Tulum?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Nerea Tulum?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Nerea Tulum?
Fraccionamiento tankah III Mza 3 Lote 21, Tulum.
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