9.6 · Exceptional5 reviews
- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Parque Dos Ojos.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Spa Treatments Indulge in massages, body treatments, and facials for the ultimate relaxation.
Outdoor Pool and Bicycles Take a refreshing dip in the outdoor pool or explore the area on rented bicycles.
Delicious On-Site Dining Savor a delightful meal at the hotel's restaurant, and enjoy daily cooked-to-order breakfasts.
Stay at Naay Tulum for a rejuvenating experience in Tulum's national park, just minutes away from Xel-Há Park and Akumal Beach. Book now for an unforgettable stay!
What this place offers
- Free WiFi
- 24-hour front desk
- Garden
- Wheelchair accessible
- Breakfast available (surcharge)
- Ecotours nearby
- Free self parking
- Cave exploring/spelunking nearby
- Renewable energy source - solar
- Grey water recycling system
Rooms
9.6
Exceptional
Rated 9.6 out of 10 by 5 guests who stayed here.
- Cleanliness8.4
- Service10.0
- Location10.0
- Rooms9.4
- Amenities10.0
- Value10.0
- Food & drink8.4
AzucenaEs un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los…
MiguelOur stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting…
ShamiraPluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.
RosemaryBeautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.
AnhThis property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Parque Dos Ojos, Tulum, Mexico
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until anytime
Check-out by 12:00 PM
No children
Show more
Pets allowed on request; charges may apply
The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Accessibility. No elevators
Pets. Pets allowed
General. Private host property
Pets. Pets allowed (no fees)
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Naay Zama
What time is check-in and check-out at Naay Zama?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Naay Zama allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at Naay Zama?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Naay Zama?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Naay Zama have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Naay Zama have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Naay Zama?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Naay Zama?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Naay Zama?
Parque Dos Ojos, Tulum.
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