Fabulous
Guests rate it highest for service, location and amenities.
8.62,820Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.7 out of 10, at Av. Cobá Sur, Región 014.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Amenities Naala Tulum boasts a range of luxurious amenities including a restaurant, outdoor swimming pool, and a bar. Guests can also enjoy the shared lounge area and garden, making it the perfect oasis in Tulum.
Comfortable Accommodation Each room at Naala Tulum is designed for comfort and convenience, featuring air conditioning, flat-screen TVs, and private bathrooms. Selected rooms even come with a fully equipped kitchen, perfect for those who prefer home-cooked meals while traveling.
Convenient Location Situated close to Las Palmas Beach, Paraíso Beach, and Tulum Bus station, Naala Tulum offers easy access to the city's popular attractions. With airport transfers available and a 24-hour front desk, guests can enjoy a seamless stay from beginning to end.
Experience luxury and comfort at Naala Tulum. Book your stay now to indulge in a truly unforgettable getaway.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Terrace
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 2,820 guests who stayed here.
- Cleanliness7.5
- Service10.0
- Location9.7
- Rooms8.5
- Amenities9.0
- Value8.0
- Food & drink6.5
Guests mention
Friendly staffGreat rooftop poolGood location
KarinaUnited KingdomBeautiful stay and peaceful
Love the location, rooms were very comfortable and staff professional and warm.
The Breakfast was simple, I would add a little bit more on the display, like pastries and orange juice for example.
There was no bar…
kortassMoroccoPasse-moi la commande bien placé personnel très sympa
Super appartement bien passé je recommande on est venu en famille à 5 la piscine et la localisation en très bien
LoichotFranceC’est calme, bien situé. On avait aussi très peu de monde
- La piscine et le Rooftop sont incroyables
- La chambre était confortable est propre
- Très bonne localisation
- Personnel peu chaleureux
- Petit déjeuner très simpliste, très peu de choix. Il faut vraiment qu’ils…
María ÁngelesSpainLo que me gustó menos fue el desayuno, lo demás todo perfecto
AlcalaMexicocomodo
que el alojamiento está en una buena ubicación, pero deberían de poner un poco de más acceso a la alberca, pero en general el hotel esta comodo
que esta algo caro en el restaurante deberían de poner unos precios más…
EvaFranceTrès bon hotel, confortable et bien placé. Les piscines en rooftop sont top.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Av. Cobá Sur, Región 014, Tulum, Mexico
Guests rate the location 9.7 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
No children
Show more
No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Naala Tulum
What time is check-in and check-out at Naala Tulum?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Naala Tulum allow pets?
No — the property states that pets are not allowed.
Is there parking at Naala Tulum?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Naala Tulum have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Naala Tulum?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Naala Tulum have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Naala Tulum?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Naala Tulum have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Naala Tulum?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Naala Tulum?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Naala Tulum?
Av. Cobá Sur, Región 014, Tulum.
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