Meliá Casa Maya Cancún
Hotel, 4-starBoulevard kukulcan km 5.5 zona hotelera, Cancún, MexicoShow on map
Very good
Guests rate it highest for location, service and amenities.
8.4303Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at Boulevard kukulcan km 5.5 zona hotelera.
- Free parkingThe property states parking on site is free for guests.
Spectacular Views Experience stunning views of Nichupté Lagoon and Caribbean Sea from your terrace at Melia Casa Maya Cancun All Inclusive.
Gastronomic Delights Indulge in a variety of culinary delights at the international buffet restaurant offering Mexican cuisine, seafood dishes, and more.
Fun-Filled Amenities Enjoy the outdoor swimming pool, hot tub, water park, and other facilities during your stay at our hotel.
To book your stay and enjoy these incredible amenities, visit us online now!
What this place offers
- Fitness facilities
- Parking
- Free Parking
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Luggage storage
Rooms
8.4
Very good
Rated 8.4 out of 10 by 303 guests who stayed here.
- Cleanliness7.8
- Service9.3
- Location9.3
- Rooms8.3
- Amenities8.8
- Value8.2
- Food & drink6.8
Guests mention
Kids water parkFriendly staff
Luis AgostinhoBrazilLocalização
Instalação, muito antigas, chuveiro fraco
Maria CeciliaChileLa habitación y la playa
No se siente relajado, mucha gente en todas partes, en el desayuno tuvimos que hacer fila
EDUARDOMexicoVacaciones insuperables.
El personal del Hotel, muy atento y amables, te hacen sentir como en casa. Las instalaciones impecables todo en su lugar y super limpio, la zona de restaurantes y su amplia gama gastronómica, la disfrutamos al máximo.
GenyMexicoLa alberca, el show y el restuarante italiano.
La comida del buffete y que no servía el aire.
ChantalUnited StatesSuper clean & not overcrowded
LeiaUnited StatesWe liked the shows and pool. The food was ok. Overall it was underwhelming as the property needed work. The beach was riddled with seaweed and the location was near an area with abandoned ships. The room was nice and…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Boulevard kukulcan km 5.5 zona hotelera, Cancún, Mexico
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Meliá Casa Maya Cancún
What time is check-in and check-out at Meliá Casa Maya Cancún?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Meliá Casa Maya Cancún allow pets?
No — the property states that pets are not allowed.
Is there parking at Meliá Casa Maya Cancún?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Meliá Casa Maya Cancún have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Meliá Casa Maya Cancún have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Meliá Casa Maya Cancún?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Meliá Casa Maya Cancún?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Meliá Casa Maya Cancún?
Boulevard kukulcan km 5.5 zona hotelera, Cancún.
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Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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