Mandarin Oriental Palace, Luzern
Hotel, 5-starHaldenstrasse 10, LuzernShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.5361Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Haldenstrasse 10.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodation Mandarin Oriental Palace, Luzern offers a 5-star experience with beautifully designed rooms featuring elegant decor and modern amenities. Guests can enjoy the comfort of a private bathroom, free toiletries, and some rooms even boast a charming balcony.
Exceptional Services Experience top-notch service with a concierge, 24-hour front desk, and currency exchange available to cater to your every need. Indulge in the convenience of room service and rest assured with a safety deposit box in every unit.
Prime Location Situated near must-see attractions like Lido Luzern and the iconic Lion Monument, Mandarin Oriental Palace, Luzern is the perfect base to explore the beauty of Luzern. Plus, with a paid airport shuttle service, travel to and from the Zurich airport is a breeze.
Book now to experience luxury and convenience at Mandarin Oriental Palace, Luzern.
What this place offers
- Fitness facilities
- WiFi available
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
9.5
Exceptional
Rated 9.5 out of 10 by 361 guests who stayed here.
- Cleanliness9.4
- Service9.3
- Location10.0
- Rooms9.8
- Amenities9.9
- Value8.8
- Food & drink8.9
Guests mention
Welcoming staffBeautiful views
KyriacosCYExcellent
Everything
Price transparency
MireiaSpainEl alojamiento en general fantástico.
El restaurante cena desayuno copas misma sala, muy ruidoso, mucha gente, niños y supongo mala acústica.
Zona de spa encontré a faltar zona de aguas y pequeña piscina interior.
MahmoudUnited Arab Emiratesان شاء الله معمود مره ثانيه الي هذا الفندق مشكورين علي كل الاهتمام
كل شي الموقع وجمال الفندق والموظفين جميعا الاكل ممتاز
لا شي
JudithNLUitstekend.
Uitzicht over het meer. Dicht bij het centrum.
MarcBelgiumRedelijk
Ligging
Geen zwembad
AnnaSpainCorrecte
La situació de l’hotel i el personal sempre molt atent
El servei de restauració a la nit a la terrassa molt lent entre plat i plat i el menjar molt millorable
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Haldenstrasse 10, Luzern
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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When booking more than 5 rooms, different policies and additional supplements may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Mandarin Oriental Palace, Luzern
What time is check-in and check-out at Mandarin Oriental Palace, Luzern?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Mandarin Oriental Palace, Luzern allow pets?
No — the property states that pets are not allowed.
Is there parking at Mandarin Oriental Palace, Luzern?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Mandarin Oriental Palace, Luzern have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Mandarin Oriental Palace, Luzern?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Mandarin Oriental Palace, Luzern have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Mandarin Oriental Palace, Luzern?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Mandarin Oriental Palace, Luzern?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Mandarin Oriental Palace, Luzern?
Haldenstrasse 10, Luzern.
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