Macondo Tulum

Apartment, 3-starAv Juanek, Tulum, MexicoShow on map

You won’t be charged yet

8.2 · Very good22 reviews

Check-in from 3:00 PMCheck-out by 11:00 AM.
Very good locationGuests rate the location 8.4 out of 10, at Av Juanek.

Outdoor Pool and Fitness Center

Experience the ultimate relaxation and stay active with our outdoor pool and fitness center. Enjoy a refreshing swim or workout at your convenience.

Spacious Rooms with Kitchenettes

Feel at home in our air-conditioned rooms with fully equipped kitchens. Stay connected with complimentary Wi-Fi and unwind with cable programming for entertainment.

What this place offers

Fitness facilities
Free WiFi
Garden
Table tennis
Wheelchair accessible
Elevator
Fitness facilities
Front desk (limited hours)
Smoke-free property
Free self parking

Rooms

8.2

Very good

Rated 8.2 out of 10 by 22 guests who stayed here.

Cleanliness8.9
Service8.4
Location8.4
Rooms7.9
Amenities7.9
Value7.9
Food & drink7.9

Guests mention

CleanlinessResponsive Service

Pech Alonzo
September 2025
Realmente me gustó que se encuentre muy limpio, mire que mucha gente comenta que no hay recepcionista pero el recepcionista nos dijo que está de 10:00am a 6:00pm, los mensajes que envié por WhatsApp me los contestaron y…
Tania
December 2024Family
Al dpto le falta mucha limpieza las cortinas sucias, el sofá cama que tenía ahí apestaba al igual que le alfombra que tienen, no dejaron ropa para dormir en el sofá
Ariane
December 2024
We planned to stay here for 5 nights and ended up cancelling our stay and booking else where. Our room was not clean, the sofa bed was stained and dirty. The sheets, pillows/towels in our rooms had stains as well and the…
yesenia
December 2024
This place is horrible the property doesn’t have check in till 11 pm like it states. Receptionist gets there at 9 am to 3 pm. We ended up getting there at 9:30 pm no one was there. I called and message the number I was…
JP
November 2024
La propiedad muy bien pero nunca contestan en los números de contacto
Francis
November 2024
Ce n’est pas un appart hôtel
Appartement hôtel, mais prévoyez d’apporter tout ce dont vous avez besoin. Le barbecue en photo est sympa, mais il faut acheter le gaz vous-même, car la bouteille était vide, et personne ne nous la remplacé, on as juste…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Av Juanek, Tulum, Mexico

Guests rate the location 8.4 out of 10 — very good.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 05:00 PM

Check-out by 11:00 AM

Children welcome

Pets allowed on request; charges may apply

No smoking anywhere on the property

The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

Pets. Only dogs and cats are allowed

Pets. Service animals not allowed

Smoking. No smoking

Pets. Pet max weight (per pet) in kg is 10

Pets. Pets cannot be left unattended

Guest type. Essential workers only - NO

Pets. Pets allowed

Pets. Pet max weight (per pet) in lb is 22

Children and extra bed policy. Children welcome

General. Private host property

Pets. Maximum number of pets per room 1

Pets. Pets welcome (restrictions apply)

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Macondo Tulum

What time is check-in and check-out at Macondo Tulum?

Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Macondo Tulum allow pets?

Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.

Is there parking at Macondo Tulum?

Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.

Does Macondo Tulum have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Macondo Tulum have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

How do I book Macondo Tulum?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Macondo Tulum?

Av Juanek, Tulum.

Other places we book in Tulum

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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