La Casa de los Alcatraces
Hotel, 3-star49 C. 5 Alcatraces, Cancún, MexicoShow on map
7.4 · Good13 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.1 out of 10, at 49 C. 5 Alcatraces.
Central Location: The hotel, La Casa de los Alcatraces, is conveniently situated in the heart of Cancun, placing you within a short distance of popular attractions such as Las Palapas Park and PlayCity Casino.
Luxurious Accommodations: Feel at home in one of our 12 well-appointed rooms featuring premium bedding, Smart televisions, and rain showers. Stay connected with complimentary Wi-Fi and enjoy a range of entertainment options on cable TV.
Convenience at Your Fingertips: Benefit from complimentary parking options nearby, free self-parking onsite, and easy access to Cancun Intl. Airport. Explore the city effortlessly with key landmarks like Plaza Las Americas and Ultramar Ferry Puerto Juárez just a short drive away.
To experience comfort, convenience, and a prime location in Cancun, book your stay at La Casa de los Alcatraces today.
What this place offers
- Free WiFi
- 24-hour front desk
- Street parking
- Wheelchair accessible
- Free self parking
- Change of towels (on request)
- Change of bed sheets (on request)
- Accessible shuttle
- No accessible shuttle
Rooms
7.4
Good
Rated 7.4 out of 10 by 13 guests who stayed here.
- Cleanliness7.5
- Service8.3
- Location8.1
- Rooms7.8
- Amenities7.2
- Value6.9
- Food & drink7.3
Guests mention
Clean roomsFriendly staffGreat locationComfortable beds
allanVery personable small hotel service
The woman manager was very personable and helpful and accommodating to me during my stay. It was a pleasure to experience at a local small hotel
WilsonSe presento el hurto de dinero de 120 dolares y pesos mexicanos en la habita ion, forzaron la maleta y sustrajeron el dinero de mi compañera en el cuarto contiguo frente a la recepcion, se puso la queja ante la policia y…
DianaEn los seis días de estancia no hicieron aseo, la propiedad está para mejoras graves ,como tanque de baño sin agua,duchas q sale el agua hacia el techo y lo peor que entran a robar, dejaron la navaja con la que…
MELVYNLa propiedad esta bien ubicada losencargados super amables.
FernandaEs muy tranquilo y cómodo
IkerComodo
Todo muy bien
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2025.
Where you’ll be
49 C. 5 Alcatraces, Cancún, Mexico
Guests rate the location 8.1 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 12:00 PM
No children
Show more
No pets
Pets. Pets not allowed
Accessibility. No elevators
General. Professional property host/manager
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about La Casa de los Alcatraces
What time is check-in and check-out at La Casa de los Alcatraces?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does La Casa de los Alcatraces allow pets?
No — the property states that pets are not allowed.
Is there parking at La Casa de los Alcatraces?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does La Casa de los Alcatraces have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does La Casa de los Alcatraces have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at La Casa de los Alcatraces?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book La Casa de los Alcatraces?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is La Casa de los Alcatraces?
49 C. 5 Alcatraces, Cancún.
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Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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