Kuukum Tulum Hotel

Hotel, 5-starAldea Zama, Tulum, MexicoShow on map

You won’t be charged yet

7.5 · Good50 reviews

Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.

Luxurious Accommodations

Make yourself at home in one of the 34 air-conditioned rooms featuring refrigerators and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.

Outdoor Pool and Terrace

Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Free self-parking is available onsite, offering convenience for guests arriving by car.

What this place offers

Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Wheelchair accessible
Smoke-free property
Free self parking
Proposal/romance packages available
Change of towels (on request)
Change of bed sheets (on request)

Rooms

7.5

Good

Rated 7.5 out of 10 by 50 guests who stayed here.

ANGIE
July 2024
The staff was nice but we were there during the hurricane lost power and plumbing no one came to check on us! Our room flooded during storm! We asked for help no one came! We did not get our Vip bottle of wine. We had to…
juan
May 2024
It’s was a nice hotel , we were upgraded to the full suite. So we had our own private pool and 4 bathrooms! Kitchen was nice and had every thing you needed to make a meal.
ARTURO
May 2024
Todo bien
Paola
April 2024
Service horrible et chambre sale
Piscine hors service et nous n’avons pas été prévenu. La chambre était affreusement sale!
Les draps n’avaient pas été changés : tache de sang et présence de crotte de nez.
Les serviettes étaient jaune.
Problème signalé…
Nicte-ha
April 2024
Pesima experiencia y servicio. Hotel inseguro
Pesimo servicio. Al llegar no habia nadie en recepción solo el señor de vigilancia que parecia estar en estado inconveniente, con trabajo podia hablar y no sabia absolutamente nada, a el solo le dejaron la llave y la…
Laarni
April 2024
The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down,…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews.

Where you’ll be

Aldea Zama, Tulum, Mexico

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until anytime

Check-out by 12:00 PM

No children

No pets

No smoking anywhere on the property

Pets. Pets not allowed

Sustainability Certifications. Property confirms they are implementing guest safety measures

Pets. Service animals are exempt from fees/restrictions

General. Guest accommodation is sealed after cleaning

Children and extra beds. No rollaway/extra beds available

Check-in & Check-out. Contactless check-out is available

Covid. Property follows sanitization practices of COVID-19 Guidelines (WHO)

General. Guests are provided with free hand sanitizer

Covid. Property follows sanitization practices of COVID-19 Guidelines (CDC)

General. Staff temperature checks are conducted regularly

General. Cashless transactions are available

General. Masks are available to guests

Guest type. Essential workers only - NO

Accessibility. No elevators

General. Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General. Staff wears personal protective equipment

General. Temperature checks are available to guests

Covid. Property does not offer onsite COVID-19 testing

General. Food service has been amended for enhanced safety

General. Property is cleaned with disinfectant

General. Reservation might be required for some facilities onsite

General. Social distancing measures are in place

General. Professional property host/manager

General. Protective clothing is available to guests

Check-in & Check-out. Contactless check-in is available

Children and extra beds. No cribs (infant beds) available

Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures

Health & Safety. Property does not require health documentation at check-in

General. Gap period enforced between guest stays - 24 hours

Pets. Service animals are allowed

General. Masks are compulsory at the property

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Kuukum Tulum Hotel

What time is check-in and check-out at Kuukum Tulum Hotel?

Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Kuukum Tulum Hotel allow pets?

No — the property states that pets are not allowed.

Is there parking at Kuukum Tulum Hotel?

Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.

Does Kuukum Tulum Hotel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Kuukum Tulum Hotel have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Kuukum Tulum Hotel?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Kuukum Tulum Hotel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Kuukum Tulum Hotel?

Aldea Zama, Tulum.

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