Krystal Cancun
Resort, 4-starPaseo Kukulcan km 9, lotes 9 y 9A, Cancún, MexicoShow on map
7.6 · Good3,558 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.2 out of 10, at Paseo Kukulcan km 9, lotes 9 y 9A.
- Free parkingThe property states parking on site is free for guests.
Oceanfront Paradise
Luxurious Amenities: Indulge in the sauna, hot tub, and oceanfront pool. Each room is equipped with a minibar, cable TV, air conditioning, and a safety deposit box.
Convenience at Your Fingertips: Enjoy on-site car rental, event organization, laundry services, and a tour desk for a hassle-free stay.
Culinary Delights: Treat your taste buds at Hacienda El Mortero with traditional Mexican cuisine and live mariachi music. Start your day with a buffet breakfast and unwind at the on-site bars.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
7.6
Good
Rated 7.6 out of 10 by 3,558 guests who stayed here.
- Cleanliness7.2
- Service8.0
- Location9.2
- Rooms6.0
- Amenities6.5
- Value8.5
- Food & drink7.0
Guests mention
Excellent location / beach accessHelpful, friendly staffGood value for moneyNice pools and amenitiesBreakfast buffet variety
MildredGTHuéspedes ruidosos
GlendaMexicoBuena atención, buena ubicación y una playa hermosa.
Tomamos una muy buena oferta en Booking, con una excelente relación de calidad-precio. Nos encantó la ubicación, la playa, la atención por parte del personal y la comodidad del hotel. No tomamos el paquete de todo…
Macías GamboaMexicoLa ubicación y acceso a la playa, todo muy limpio.
PaulaUYFue buena la estadía , el personal de limpieza de la habitación excelente
Lá playa en el hotel
En al baño olor a humedad
SaraiECTerrible atención: Staff del desayuno y limpieza
Buena ubicacion, piscinas y salida directa al mar.
1. El staff de limpieza fue poco servicial e ineficiente, al llegar la habitación estaba sucia, las toallas no habían sido lavadas apropiadamente. Tuvimos que llamarlos…
MontserratMexicoExcelente
Las instalaciones y el buffet del desayuno
Todo me gusta, siempre llegamos ahí, solo como recomendación falta mantenimiento de los elevadores, ya que parece que en cualquier momento se van a quedar parados y poner una…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
Paseo Kukulcan km 9, lotes 9 y 9A, Cancún, Mexico
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Krystal Cancun
What time is check-in and check-out at Krystal Cancun?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Krystal Cancun allow pets?
No — the property states that pets are not allowed.
Is there parking at Krystal Cancun?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Krystal Cancun have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Krystal Cancun?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Krystal Cancun have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Krystal Cancun?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Krystal Cancun have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Krystal Cancun?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Krystal Cancun?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Krystal Cancun?
Paseo Kukulcan km 9, lotes 9 y 9A, Cancún.
Other places we book in Cancún
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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