Kempinski Hotel Shenzhen
Hotel, 5-starHai De San Dao, Hou Hai Bin Road (near Coastal City Shopping Mall), Shenzhen, ChinaShow on map
Very good
Guests rate it highest for location, service and amenities.
8.4269Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at Hai De San Dao, Hou Hai Bin Road (near Coastal City Shopping Mall).
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodations with Stunning Views Experience the breathtaking ocean or city views from the luxurious rooms at Kempinski Hotel Shenzhen. Each room is equipped with a 50-inch flat-screen TV, coffee, tea, and welcome fruit, ensuring a comfortable stay.
Relaxation and Indulgence Unwind and pamper yourself with a rejuvenating massage or a soothing sauna session at the hotel's spa facilities. Take advantage of the luggage storage service to make your stay even more convenient.
Culinary Delights and Entertainment Indulge in a variety of dining options at Kempinski Hotel Shenzhen. From international cuisine at Seasons Restaurant to authentic Chinese dishes at Hai Tao Restaurant, there is something to satisfy every palate. End your day with cocktails and live music at The Lounge, or opt for 24-hour room service for a cozy night in.
Book your stay at Kempinski Hotel Shenzhen for a luxurious and unforgettable experience.
What this place offers
- Fitness facilities
- WiFi available
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
8.4
Very good
Rated 8.4 out of 10 by 269 guests who stayed here.
- Cleanliness7.6
- Service8.9
- Location9.1
- Rooms8.1
- Amenities8.5
- Value8.3
- Food & drink8.1
Guests mention
Great locationFriendly staffComfortable rooms
ANIL KUNDANDASIndiasatisfactory. Will prefer to stay again during next visit to china.
location was good. Limited choice for vegetarians(One of us was a vegetarian).
Omlette was average.
Omlette yesterday was not good as I had opted for without any meat but it smelled with meat.
MarieUnited Arab EmiratesNot great
The location is the best in SZ, walking distance to the malls and restaurants.. Also to the park & lake is close by .
The staff was a bit strange, they should know at least basic English. A few ladies at the front desk…
EddieAustraliaNice and convenient
Staff was friendly and helpful
A bit old and a makeover
JoaquimBrazilBem localizado, confortável
Bem localizado ótimo café da manhã
Tinha que ficar pedindo toiletries adicionais
GemaSpainInstalaciones antigua.
Ubicación
Cama incómoda con colchones y almohadas viejos que se deformaban, sin consistencia alguna. Ni con dos almohadas estaba bien. Baño con poca iluminación y la puerta no cerraba. Olor extraño en la habitación, como…
ROTINAPhilippinesNever expected of a Kempinsky Hotel! BAD!
location
so old. we didnt expect such an old room with stains on the carpet. batgroom walls with molds / mildew. smells musky. will never stay in a Kempinsky hotel again!
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Hai De San Dao, Hou Hai Bin Road (near Coastal City Shopping Mall), Shenzhen, China
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that children from 0-1 years old can enjoy free breakfast. Please be noted that when guests book the 2 minimal or 3 minimal night promotion rate, and if the stay period needs be shortened, the room night price will be count as standard rate. In order to provide an even better stay experience, from today until February 29, 2024, guests can enjoy 24-hour stay privilege: Check in from 06:00 to 14:00 can enjoy free late check out until 14:00 upon departure which can enjoy more than 24 hours of stay. Check in from 14:00 until 21:00 can enjoy free late check out service at same time of arrival day at departure day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Kempinski Hotel Shenzhen
What time is check-in and check-out at Kempinski Hotel Shenzhen?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Kempinski Hotel Shenzhen allow pets?
No — the property states that pets are not allowed.
Is there parking at Kempinski Hotel Shenzhen?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Kempinski Hotel Shenzhen have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Kempinski Hotel Shenzhen?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Kempinski Hotel Shenzhen have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Kempinski Hotel Shenzhen?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Kempinski Hotel Shenzhen have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Kempinski Hotel Shenzhen?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Kempinski Hotel Shenzhen?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Kempinski Hotel Shenzhen?
Hai De San Dao, Hou Hai Bin Road (near Coastal City Shopping Mall), Shenzhen.
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