Kai Tulum

Hotel, 4-starCarretera Tulum-Boca Paila Km 0.5, Tulum, MexicoShow on map

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Top rated

Guests rate it highest for location, service and rooms.

Check-in from 3:00 PMCheck-out by 12:30 PM.
Exceptional locationGuests rate the location 9.9 out of 10, at Carretera Tulum-Boca Paila Km 0.5.
Free parkingThe property states parking on site is free for guests.

Modern Comfort in Tulum

Luxurious Rooms: Experience comfort in our guest rooms with a private bathroom, some featuring terraces and sea views. Stay cool with air conditioning in all rooms.

Convenient Location: Situated just 1.1 km from Tulum Archeological Site, our hotel offers easy access to nearby attractions like Parque Nacional Tulum and Cesiak.

Pet-Friendly and Connected: Enjoy free WiFi throughout the property and bring your furry friends along to this pet-friendly accommodation.

What this place offers

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace

Rooms

9.0

Top rated

Rated 9.0 out of 10 by 269 guests who stayed here.

Cleanliness7.9
Service9.4
Location9.9
Rooms9.3
Amenities8.9
Value8.8
Food & drink7.9

Guests mention

Clean roomsGreat beach accessHelpful staff

MathiasGermany
September 2026Solo traveller
Sehr nettes Resort
Dass die Klimaanlage tagsüber abgeschaltet wird und nachts der Strom
PauSpain
August 2026Family
Relax i natura.
Situació ideal, en ple parc, i a la platja. A més, era temporada baixa i teníem tot l'hotel per nosaltres sols.
L'únic problema va ser que la platja i el mar estaven plens de sargasso i no ens vam poder banyar a la…
AmineFrance
August 2026Solo traveller
Horrible experience . A shame because it has great potential (location)
Location
No one for check-in. No one for check-out.
Spent 2 nights . First night withour water. Second night without electricity in all the complex. Horrible. No gesture nor compensation. We had to pay extras (for…
LaShandraUnited States
August 2026Solo traveller
It was beautiful and peaceful. Great for a tech free romantic getaway.
We were the only ones there after our 1st night. They closed the kitchen an hour early while we were standing there trying to figure out what to…
PatriciaCH
August 2026Family
Die Lage, die Einrichtung und Möbel, doe Grösse des Zimmers und die Aufteilung. (Dusche/WC im hinteren Bereich und Dusche mit Pflanzen hinter der Glasduschwand) die Sauberkeit, der Wasserspender-Krug, die Veranda mit…
aurora7xMexico
July 2026Solo traveller
Todo me gusta de este hotel: las habitaciones, la comida, el servicio

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Carretera Tulum-Boca Paila Km 0.5, Tulum, Mexico

Guests rate the location 9.9 out of 10 — exceptional.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 12:00 AM

Check-out by 12:30 PM

Children welcome

No pets

Free parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Kai Tulum

What time is check-in and check-out at Kai Tulum?

Check-in is from 3:00 PM. Check-out is by 12:30 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Kai Tulum allow pets?

No — the property states that pets are not allowed.

Is there parking at Kai Tulum?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Does Kai Tulum have a pool?

Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.

Is breakfast included at Kai Tulum?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Kai Tulum have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Kai Tulum have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

How do I book Kai Tulum?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Kai Tulum?

Carretera Tulum-Boca Paila Km 0.5, Tulum.

Other places we book in Tulum

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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