3.25 reviews
- Check-in from 3:00 PMCheck-out by 11:00 AM.
Luxury Stay in Jade Tulum
Pampering Amenities: Indulge in massages and facials at our aparthotel, where you can relax and rejuvenate during your stay.
Convenient Features: Enjoy complimentary wireless internet access, concierge services, and free self-parking on site for a stress-free experience.
Comfortable Accommodations: Unwind in our air-conditioned rooms with kitchenettes, plush pillowtop beds, and spa-like bathrooms with jetted bathtubs.
What this place offers
- Free WiFi
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Free self parking
- Housekeeping on request
Rooms
3.2
Guest rating
Rated 3.2 out of 10 by 5 guests who stayed here.
IsaaxNo hay servicio de limpieza a la habitación
Tina de hidromasaje inservible
Aveces no están en recepción
No está en función las actividades del hotel
La habitación la entregan medio limpia
No hay personal ni de…
AlejandroYou are in the middle of nowhere, and is difficult to get there. The surroundings don't offer anything but jungle.
The property is nice, but lacs a little bit of maintenance.
AbrahamPlace was dirty when we arrived need bottoms floor pull was green
FrancoisUpon arrival, it was clear that the hotel profile on Expedia was a misrepresentation of the property. First, it is not a hotel and should not be listed as a hotel. The staff did not speak English and were not helpful.…
AmmarWhere do I start. This is one of the worst places I’ve ever stayed. Without reading the rest, just save yourself the trouble and PICK ANOTHER PLACE. Don’t be deceived. Don’t think twice. On to the next!
Right from when…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews.
Where you’ll be
Calle 29, Tulum, Mexico
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 11:00 AM
No children
Show more
No pets
Pets. Pets not allowed
Accessibility. No elevators
General. Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F
General. Property is cleaned with disinfectant
General. Professional property host/manager
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Jade Tulum
What time is check-in and check-out at Jade Tulum?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Jade Tulum allow pets?
No — the property states that pets are not allowed.
Is there parking at Jade Tulum?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Jade Tulum have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Jade Tulum have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Jade Tulum?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Jade Tulum?
Calle 29, Tulum.
Other places we book in Tulum
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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